Ryan Marie Dobbins

Platform Technology Quality and Test Engineering Platform -

Software Development

Job Tasks:

• Perform quantitative and qualitative analysis of data, identify gaps and communicate findings both internal and external as determined.
• Successfully participated in onboarding 6+ new clients from inception to go-live within existing platform framework including structured and non-structured data transformation.
• Highly involved intricate technical resource providing subject expertise and technical support to design and build one complex large scale project initiative in excess of 25 million to incorporate Operational Data Hub with outstanding results. This was difficult and time-consuming effort taking over 3 years. Benefits provided once implemented secure competitive advantages over competitors by enhancing performance, data quality and improved data integrity with built-in security and governance features, ensuring that data is accessed only by authorized users and applications.
• Support software quality control and assurance activities by developing and maintaining workflow templates and other best practice activities per organization standards.
• Develop reporting solutions that provide project teams with critical metrics for effectively measuring and managing test deliverables and processes.
• Establish testing processes and guidelines for activities outlined and standardized across designated organization that can be leveraged company wide.
• Develop and implement software process improvements and efficiencies related to test activities and data governance.
• Collaborate with project teams to ensure that all quality controls standards are followed and meet government and organizational compliance regulations during development stages from business solutioning through project deployment.
• Research and analyze production issues as well as software defects and test failures for solution and tracking purposes.
• Collaborate with internal and external product areas and clients to understand and gather project requirements and develop specification documents to produce quality test plans.
• Support software quality control and assurance activities by developing and maintaining workflow templates and other best practice activities for organizational standards and procedures.
• Develop reporting solutions that provide project teams with critical metrics for effectively measuring and managing test deliverables and processes.
• Establish testing processes and guidelines for activities supported in compliance with organizational standards that can be leveraged company wide.
• Support other team members as needed on processes and new functionality.
• Develop and implement software process improvements and efficiencies related to test activities.
• Collaborate with project teams to ensure that established quality goals are being incorporated and maintained throughout design efforts related to business solutions.

Job Title: IT System Analyst

Enterprise informatics - Enterprise Data Warehouse

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Planned computer systems using information engineering, data modeling, and structured analysis.
• Assessed business requirements to create focused solutions.
• Installed system updates to address vulnerabilities and reduce security issues.
• Provided client support on system operation and troubleshooting.
• Collected, defined and analyzed business requirements.
• Enhanced and reconstructed computer systems to increase efficiency.
• Developed diagrams to describe and lay out logical operational steps.
• Consolidated business rules for system enhancements.
• Trained business personnel in use of systems.
• Coordinated data migration and consolidation efforts.
• Researched and adopted new technologies to add value to existing offerings.
• Developed and maintained data warehouses and data marts to support business operations.
• Worked with business intelligence software and various reports to glean insights into trends and prospects.
• Deployed predictive analytics models to forecast future trends.
• Used statistical methods to analyze data and generate useful business reports.
• Assisted with creating data model structure changes to existing and new database tables to improve data analysis.
• Drafted reports on company financial metrics to assess successes and account for deficiencies.
• Performed gap analysis to identify areas of improvement.
• Executed analysis of risks and identified risk mitigation strategies.

Application Maintenance, Delivery and

Development ,

Primary Job Functions

• Work with customers, application developers, architects, project management and team members to drive quality analysis and design of business solutions.
• Clearly define, translate and document business needs.
• Detail orientated and clear concise communication skills.
• Develop high quality requirements, functional designs, and system supplemental specifications for new applications.
• Gathered, reviewed and reported on findings.
• Analyze data to determine business problems, trends, or opportunities for process improvements.
• Coordinated data migration and consolidation efforts.
• Responsible for verification that all delivered application requirements satisfy customer needs based on design specifications minimizing defects in both UAT (Test Environments) and production.
• Accountable for identification, documentation, and escalation of risks, defects and issues throughout project lifecycles
• Responsible for research and resolution of risks, defects and issues- root cause analysis and corrective action plan
• Manage job and project requirements to ensure projects are completed on time, in scope, within budget, with minimal defects.
• Provide assistance and/or leads application development project deliverables.
• Documentation Maintenance (Requirements, Test Documents, supplemental Specifications, Process documents for transition and flow diagrams.)
• Provide business and/or subject matter expertise for both project and production related activities.
• (Strategic programs or initiatives impacting current and existing systems)
• Interface closely with business and technical stakeholders within designated team during all phases of project stages, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support.
• Support processes, data imports/exports, service components and configuration as well as data conversions.
• Quickly resolve incident tickets related to potential software defects. I maintained high closure rate as well as zero defects.

Job Title: Business Analyst

• Mentored and Train both active and onboarding teammates. Responsible for training, mentoring and stabilizing five analysts within team.
• Provide technical support for troubleshooting analytics and reporting issues.
• Work with external teams - Finance team to research and resolve questions pertaining to Financial Accounting. Experienced Account Reconciliation, overpayments
• Update and create Process guidelines in accordance to changing processes and oncoming Business Products
• Maintain Issue tracking and defect projects- weekly reporting, identify impacts and complete data reconciliation.
• Conduct Audits, Data reconciliation.
• Security report monitoring- Oracle OAM and IAM Cognos
• Updated and developed SQL scripts and queries to extract and analyze data from multiple sources.
• Drafted reports on company financial metrics to assess successes and account for deficiencies.
• Created dashboards to monitor and track key performance indicators.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Developed and implemented data governance policies and procedures.
• Optimized data access and storage to improve performance of analytics systems.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Generated standard and custom reports to provide insights into business performance.
• Identified patterns and trends in large data sets and provided actionable insights.
• Created data models to support decision-making processes.
• Utilized data visualization techniques to present and explain complex data sets.
• Assessed business requirements to forecast annual budgetary operational costs.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Designed and developed data pipelines to acquire, clean and process data.