Summary
Overview
Work History
Education
Skills
Timeline
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Ryann Burks

Hobart,IN

Summary

Dynamic Licensed Cosmetologist with a proven track record at PerfectVU Salon, enhancing client satisfaction through exceptional customer service and problem-solving abilities. Skilled in Microsoft PowerPoint and active listening, I significantly increased loyalty and repeat business. Expert in maintaining high cleanliness standards, I consistently met performance targets, demonstrating both hard and soft skills.

Overview

17
17
years of professional experience

Work History

Licensed Cosmetologist

PerfectVU Salon
04.2023 - Current


  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.

Licensed Cosmetologist

Xklusive Hair Studio
01.2016 - 01.2023


  • Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Offered professional cuts, color services and extensions to customers.

Licensed Cosmetologist

Ten Shades Salon
05.2013 - 01.2016


  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and colleagues.

Licensed Cosmetologist

Kanvas Salon
09.2010 - 06.2012
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.

Seasonal Sorter

Richard J. Daley Center
04.2010 - 08.2010
  • Used hand-held scanners to sort items into specific categories.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Trained new employees on proper sorting procedures, promoting consistency across the team.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.

Assistant Manager

PLS Loan Store
03.2008 - 07.2009
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering function
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Established procedures for collection of past due amounts.

Education

Licensed Cosmetology - Cosmetology

Pivot Point International
Evanston, IL
06.2006

High School Diploma -

Percy L. Julian High School
Chicago, IL
06-2004

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft PowerPoint
  • Team Development
  • Documentation
  • Staff Training
  • De-Escalation Techniques
  • Store maintenance
  • Reading Comprehension
  • Call Center Operations

Timeline

Licensed Cosmetologist

PerfectVU Salon
04.2023 - Current

Licensed Cosmetologist

Xklusive Hair Studio
01.2016 - 01.2023

Licensed Cosmetologist

Ten Shades Salon
05.2013 - 01.2016

Licensed Cosmetologist

Kanvas Salon
09.2010 - 06.2012

Seasonal Sorter

Richard J. Daley Center
04.2010 - 08.2010

Assistant Manager

PLS Loan Store
03.2008 - 07.2009

Licensed Cosmetology - Cosmetology

Pivot Point International

High School Diploma -

Percy L. Julian High School

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