Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryann Collins

Salem,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong with empathizing and creating a trust between the customer and I.

Overview

6
6
years of professional experience

Work History

Operator

Rhenus Automotive
02.2023 - 05.2025
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Build various parts to the medium duty Mack Trucks
  • Maintaining a clean environment to ensure safety

Front Desk Receptionist

Planet Fitness
08.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Suggest what machines to use depending on member's goals

Laborer

TruGreen Lawn Care
11.2021 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Educated customer on why their lawn or shrubs looked the way they did. Educated what our treatment was for

Customer Service Representative

Anthem, Inc.
08.2019 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Cave Spring
3712 Chaparral Dr Roanoke VA 24018
06-2017

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Troubleshooting
  • Efficient multitasking
  • Effective communication
  • Machine operation
  • Quality assurance
  • Issue resolution
  • Deadline adherence
  • Customer service
  • Continuous improvement
  • Work scheduling
  • Active listening
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Team development
  • Documentation
  • Prioritization
  • Assertiveness
  • Account updating
  • Recordkeeping strengths
  • Empathizing

Timeline

Operator

Rhenus Automotive
02.2023 - 05.2025

Front Desk Receptionist

Planet Fitness
08.2022 - 02.2023

Laborer

TruGreen Lawn Care
11.2021 - 08.2022

Customer Service Representative

Anthem, Inc.
08.2019 - 11.2021

Cave Spring

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Ryann Collins