Ryann Higgins
Missouri City,TX
Summary
- Over 20 years of healthcare and hospital experience in an acute care setting, physician’s office, state mental health hospital setting, laboratory (including work in Cytogenetics, Molecular Genetics, and close work with pathology), hospital outreach lab registration, and IT.
- Management and supervisory experience as well as hiring manager for the outreach lab registration department at Mount Carmel West Hospital.
- Consulting experience with over 5 hospital Cerner implementations focusing on Outreach Lab development and staff training in Genlab and microbiology.
- Advanced hospital application skills which include Cerner Pathnet Millennium and Classic, Gajema, Invision, Epic, Avatar, PCS, McKesson HBOc, NextGen, Epathlink, Powerchart, Chartmaxx, Sunquest, Copath, and Healthquest.
- Cerner and Copath Billing SME including working with chargemaster to accurately code all lab billing and assist with yearly updates and review of CPTs.
- Epic EHR Security Analyst and Epic SEC Certified, SME for Willow Ambulatory, ASAP, Charges, MyChart, Haiku/Canto, and Reporting (RWB).
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Epic Systems Analyst II
TEXAS HEALTH RESOURCES
2021.12 - Current
- SEC Certified
- Build and maintenance of all template types for security
- Assist with implementation and SME for ASAP/ED, THPG, THUC, Charges, Willow, Willow Ambulatory, MyChart, Haiku/Canto and Reporting
- Willow Ambulatory implementation security analyst
- Data Courier and Content Management migrations and support 7 environments PRD and NON PRD
- SUP Access audits
- Run reports for Epic teams to analyze build
- User provisioning.
Systems Analyst II, LAB IS
TEXAS HEALTH RESOURCES
2016.06 - 2021.12
- Application build and support of all Cerner systems
- Including support and build of blood bank, Microbiology, General Lab, and MDI and interface build and support
- Incident and Change request management
- Lab analyzer troubleshooting and build
- MDI build and support
- SME for all Cerner lab billing which includes but not limited to – tier build and maintenance, suspended charges and troubleshooting of build, pricing tool, creation of charge codes for lab and working with Chargemaster to code and price lab tests
- Subject Matter lead on Cerner upgrades for Gen Lab and billing
- Copath build and support
- Copath billing SME.
Business Systems Sr. Analyst for Cerner Pathnet and Mckesson/Sunquest/HLAB
DELL
2014.04 - 2016.06
- Provide second tier Pathnet support for over 30 facilities
- Second tier support for Mckesson/Sunquest/HLAB
- Build, define and troubleshoot service resources, collection requirement, reference ranges, events and charges for gen lab, microbiology, AP, and blood bank
- Investigate MDI errors
- Subject matter expert for Pathnet and Mckesson/Sunquest
- On call support
- Build and validation for orderables/containers, DTA’s/Rules/CDM, charges
- Change request management in OPAS and Remedy Force.
Laboratory PathNet Analyst
Community Health Systems and Dignity Health/Contract employment
2013.06 - 2014.04
- Support of end-users onsite and remotely during go-live and post go-live for CHS hospital in Dothan, Alabama and Youngstown, Ohio and 3 labs in Waukegan, Illinois
- Also, for Dignity Health for St
- Francis, St
- Mary’s, and Sequoia Hospital
- Trained outreach lab staff, Gen Lab, Microbiology, AP, and Blood Bank in Cerner Pathnet and Webconnect with registration, result entry and department order entry and all other applications pertinent to the functioning and operation of the lab
- Prepared training material for present and future staff
- Some Bedrock experience with QA on build
- Worked with project managers, lab managers and lab directors to identify improvements and what issues that would need to be resolved with scope of go-live
- Participate on unit testing, validation testing and integration testing
- Identify system and related operation issues and provided recommended solutions
- ROE and scheduling and registration for pathnet
- Conduct formal presentations and training sessions for hospital and IS management and end users
- Assessments, DCW’s, Data capture
- Ability to function all Laboratory areas, Blood Bank, Microbiology, Anatomic Pathology with focus being General Lab, Core Lab and outreach and reference lab.
Data Integrity Specialist – Training and Development
Mount Carmel Healthcare System
2011.10 - 2013.02
- Editing reports, data analysis, developing custom analytical reports, statistical trend analysis, and interpretation of audit data and creating presentations with Cerner Pathnet
- Research, review and correct wrong encounters, which includes duplicated medical records, incorrect demographic/insurance information, or registering wrong patient
- Error reconciliation – billing - of all registrar workload for 4 hospital locations
- Quality assurance for all hospital registration staff which includes duplicate MRN number, NPI research and wrong patient registrations, insurance issues/problems
- Point of contact for all registration related issues within hospital
- Develop audit procedures and perform audits to measure and monitor staff proficiency to include pre planned services and patient access
- Training and development of system procedures for hospital registration staff
- Update, monitor and enter physicians into professional master system.
Outreach Registration Coordinator – Reference Lab
Mount Carmel Healthcare System
2011.04 - 2012.10
- Involved with Lean Process Development for the Laboratory to develop process improvements for Outreach Laboratory and laboratory operating systems at MCW
- Integrated testing for Cerner Pathnet
- Developed test scenarios for Go-Live situations on Cerner Pathnet
- Pre-bill edits and charge entry in Cerner Pathnet, 3rd party billing reconciliation
- Supervision of registrars 15+ 20,000 registrations per month
- Transitioned outreach registration into Genesis
- Coordinate daily operations for department and consistently monitor workload volumes and adapt staff assignments to ensure timely completion of daily registrations
- Administers department quality auditing program to measure and monitor staff proficiency and to assure optimal data integrity
- Including auditing registrations for key data elements for accuracy and adherence to policy
- Error reconciliation and risk analysis for all registrations
- Quality performance summaries
- Develop and implement policies and procedures for department
- Coordinating, training, quality monitoring and competencies for new hires and current staff
- Conducting interviews and hiring manager for department
- Identifying learning needs and process changes to enhance production processes
- Perform annual appraisals and progressive counseling’s as required
- Recruits, develops, counsels, evaluates, and retains staff within appropriate human resource policies and guidelines
- Supervises and ensures that payroll activities utilizing Laborworkxx are being maintained and submitting time to payroll.
Health Information Technician
State of Ohio Department of Mental Health/Twin Valley Behavioral Health Center
2010.06 - 2011.04
- Knowledge of OSHA and JACHO regulations and procedures
- Project management, conducting census and social security reports
- Release of information requests
- Coding of diagnoses – Axis I, II and III in the admission process
- Quality assurance of medical charts and records from admission through discharge
- Admission of regular status and forensic patients into system
- Using classification codes to work with insurance companies for reimbursement purposes
- Tracking patient records to assess the quality of their care.
Laboratory Support Associate and Registration Specialist
Nationwide Children’s Hospital
2006.04 - 2008.05
- Gathered required information/tests and accessioned patient samples in Sunquest Copath
- Worked with LIS on any issues that needed addressed on system
- Peripheral blood harvests
- Karyotyping and analyzing chromosomes
- Coordinate timely transportation of samples to and from lab
- Clerical support such as answering phones and providing customer service to physicians, laboratory personnel and others regarding cytogenetic/molecular testing and procedures
- Interacted with external representatives to obtain information, provided direction or status of lab request, or assists in building a strong customer bond and confidence in the organization
- Maintain patient permanent records and keep patient confidentiality
- Send out specimens and track results and coordinate the collection and preparation of operating and lab reports.
Education
Bachelor of Business Administration with a minor in Human Resource Management - Business Administration
Franklin University – Columbus, Ohio
05.2024
Associate of Science - Business Administration
Franklin University – Columbus, Ohio
Columbus, OH09.2022
Skills
- System Analysis
- Issue Identification
- Risk Mitigation
- Root Cause Analysis
- Report Preparation
- Documentation and Reporting
- Audit Support
- Workflow Analysis
- Information Gathering
- Compliance Analysis
- Risk Analysis
- Evidence-Based Decision Making
- Relaying Complex Information
- Process Improvements
- Continuous Improvement
- Data Processing
- Deadline Adherence
- Security Solutions
- Multiple Priorities Management
- SQL and Databases
- Project Management
- MS Excel
- Account Reconciliation
- Presentation Development and Delivery
- Team Collaboration and Leadership
- Analytical Thinking
- Incident Reporting
- Trend Analysis
- Data Integrity Assurance
- Data Research and Validation
Accomplishments
Presidents List Honor Spring 2023 Franklin University
Presidents List Honor Fall 2023 Franklin University
Certification
- Cerner Foundations Certifed
- Epic SEC Certification
References
References available upon request.
Timeline
Epic Systems Analyst II
TEXAS HEALTH RESOURCES
2021.12 - Current
Systems Analyst II, LAB IS
TEXAS HEALTH RESOURCES
2016.06 - 2021.12
Business Systems Sr. Analyst for Cerner Pathnet and Mckesson/Sunquest/HLAB
DELL
2014.04 - 2016.06
Laboratory PathNet Analyst
Community Health Systems and Dignity Health/Contract employment
2013.06 - 2014.04
Data Integrity Specialist – Training and Development
Mount Carmel Healthcare System
2011.10 - 2013.02
Outreach Registration Coordinator – Reference Lab
Mount Carmel Healthcare System
2011.04 - 2012.10
Health Information Technician
State of Ohio Department of Mental Health/Twin Valley Behavioral Health Center
2010.06 - 2011.04
Laboratory Support Associate and Registration Specialist
Nationwide Children’s Hospital
2006.04 - 2008.05
Bachelor of Business Administration with a minor in Human Resource Management - Business Administration
Franklin University – Columbus, Ohio
Associate of Science - Business Administration
Franklin University – Columbus, Ohio
- Cerner Foundations Certifed
- Epic SEC Certification
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