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Ryann Husty
Program Manager
Kannapolis,NC
Summary
Capable account manager and client service specialist passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high-volume establishments and contract manufacturing.
Overview
23
23
years of professional experience
Work History
Program Manager
Structure Medical, LLC
Mooresville, NC
09.2021 - 06.2023
- Addressed and resolved quality, financial, and operational concerns by working closely with operations and executive leadership.
- Interacted with customers regularly to identify business needs and requirements and mitigate potential quality threats.
- Collaborated with leadership and internal stakeholders to set priorities based on business needs, resource capacity and risk exposure.
- Coordinated expedited orders with manufacturing affiliates to meet customer end-user demand, which resulted in average reduction of production lead times by six weeks
- Met with project stakeholders, both internal and external, on regular basis to assess progress and make adjustments to project timelines as necessary.
- Engaged and worked alongside cross-functional stakeholders to manage product launches, engineering change orders, and legacy deliverables.
- Devised creative solutions to critical customer needs by closely collaborating with customer engineering and procurement teams, resulting in successful implementation and delivery of nearly $500k worth of product subject to multiple engineering change orders
- Managed and supervised administrative and daily program operations, complying with policies, regulations, and standard operating procedures
- Worked with subject matter experts to develop mentoring programs to promote better learner experiences within contract manufacturing sector.
- Demonstrated strong writing and presentation skills to develop briefs, reports, technical documents, and training material for both customers and internal parties
- Identified program obstacles and communicated possible impacts to Structure Medical's end-to-end throughput
- Leveraged project management processes and tools to define and execute projects.
Material Planning & Process Technician
Structure Medical, LLC
Naples, Florida
06.2019 - 09.2021
- Reviewed system-generated ERP reports to assess raw material needs
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Oversaw procurement process from cradle to grave and sought out opportunities to streamline procurement challenges to protect on-time delivery of end-product
- Collaborated with cross-functional teams to align production plans with customer requirements
- Engineered production blueprints in accordance with customer requirements and Structure Medical's operations model, from machining to post-processing and outside service processing
- Set up parts systems to facilitate customer release and inventory processing.
- Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs and end-product realization needs.
- Conducted regular audits of live production work orders which resulted in over 90% reduction in missing or duplicated work orders, mitigating financial loss due to over-production or negligence
Laboratory Assistant
Hodges University
Naples, Florida
09.2018 - 05.2019
- Prepared, embedded, cut, stained, mounted, labeled and catalogued various organisms (both macro- and micro-) in preparation for didactic lab and lecture exercises
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Implemented lab procedures to prevent errors and protect students
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Replicated functional laboratory experiments to audit processes and identify mistakes made by students
Server and Assistant Manager
The Café
Naples, Florida
05.2016 - 01.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Rhodes Fresh & Fancy
Bonita Springs, FL
10.2015 - 06.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
Server & Assistant Manager
Mel's Diner
Bonita Springs, FL
05.2015 - 05.2016
Lead Server
First Watch
Naples, FL
05.2011 - 07.2014
- Demonstrated strong organizational and time management skills while maintaining a six-table section and executing steps of service in accordance with corporate policy
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance to new and existing team members
- Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity
- Kept updated knowledge of menu and daily specials to provide recommendations according to tastes and specific allergies
Bartender
M Waterfront Grille
Naples, FL
04.2010 - 05.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and allocating pooled tips
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Visited guests within 30 seconds to make introductions, discuss specials, take drink orders, and build immediate positive connections
- Prepared hand-crafted, lively cocktails per guest preference while up-selling premium liquor offerings
- Upheld high standards of service by keeping detailed working knowledge of hand-crafted drinks, wine selections and pairings, and food offerings
- Memorized guest names and pertinent information to establish rapport and continued patronage
Nuclear Electrician
United States Navy - Department Of Defense
, United States
10.2000 - 05.2002
Education
Associate of Science - Biomedical Sciences
Hodges University
Naples, FL 08.2017 - Current
Bachelor of Science - Biomedical Sciences
Hodges University
Naples, FL 08.2017 - Current
Navy Nuclear Power - Electrician
Naval Nuclear Power Training Command
Goose Creek, SC 02.2001 - 02.2002
Skills
Professional writing
Interests
Creative Writing
Health & Physical Fitness Enthusiast
Avid Nature Lover
Timeline
Program Manager
Structure Medical, LLC
09.2021 - 06.2023
Material Planning & Process Technician
Structure Medical, LLC
06.2019 - 09.2021
Laboratory Assistant
Hodges University
09.2018 - 05.2019
Associate of Science - Biomedical Sciences
Hodges University
08.2017 - Current
Bachelor of Science - Biomedical Sciences
Hodges University
08.2017 - Current
Server and Assistant Manager
The Café
05.2016 - 01.2018
Bartender
Rhodes Fresh & Fancy
10.2015 - 06.2016
Server & Assistant Manager
Mel's Diner
05.2015 - 05.2016
Lead Server
First Watch
05.2011 - 07.2014
Bartender
M Waterfront Grille
04.2010 - 05.2011
Navy Nuclear Power - Electrician
Naval Nuclear Power Training Command
02.2001 - 02.2002
Nuclear Electrician
United States Navy - Department Of Defense
10.2000 - 05.2002
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