Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
References
Timeline
Generic

Ryann Kurz-Schmid

Wisconsin Rapids,WI

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Merchandise Manager/Assistant Store Manager

Five Below
10.2023 - 03.2024
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Ensured smooth transitions into new roles post-Grand Opening through continuous support, follow-up training sessions and progress assessments.

Assistant Store Manager

Jo-Ann Fabric and Craft Stores
06.2022 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.

Stand in Store Manager

Jo-Ann Fabric and Craft Stores
12.2022 - 03.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Onboarded new employees with training and new hire documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Updated merchandise prices for special promotions.

Sales Associate/Cashier/Replenishment

Michaels
11.2019 - 06.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.

Pizza Hut server

Pizza Hut
01.2016 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Enhanced trainee performance by implementing innovative and interactive training methods tailored to individual needs.
  • Increased overall store sales through effective marketing strategies and promotional campaigns.

Education

Some college in Business Management -

Mid-State Technical College
Wisconsin Rapids, WI
11.2022

Some College in Business Management -

UW-Stevens Point
Marshfield, WI
01.2020

High school diploma or GED -

Lincoln High School
Wisconsin Rapids, WI
06.2018

Skills

  • Customer Service
  • Store operations
  • Store Opening and Closing
  • Training and mentoring
  • Outstanding communication skills
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Staff Management
  • Payroll Management

Certification

Driver's License

Additional Information

Youth Soccer coach for 3 teams each year during 2015-2017

Awards

ACE award, 09/01/21, "Always Create Excellence" award from Michaels.

References

  • Jess VanDoorn, 5 Below SM, (720)933-8918
  • Catie Porter, Former Joann SM, (715)459-9328
  • Ranae Snyder, Joann SM, (563)419-9304
  • David Marki, Michaels SM, (573)424-4062
  • Amber Wilkinson, Michaels MM, (715)498-9286
  • Tracey Koller, Michaels CEM, (715)310-0860
  • Tanya Jo, Pizza Hut Manager, (715)451-0384

Timeline

Merchandise Manager/Assistant Store Manager

Five Below
10.2023 - 03.2024

Stand in Store Manager

Jo-Ann Fabric and Craft Stores
12.2022 - 03.2023

Assistant Store Manager

Jo-Ann Fabric and Craft Stores
06.2022 - 06.2023

Sales Associate/Cashier/Replenishment

Michaels
11.2019 - 06.2022

Pizza Hut server

Pizza Hut
01.2016 - 01.2019

Some college in Business Management -

Mid-State Technical College

Some College in Business Management -

UW-Stevens Point

High school diploma or GED -

Lincoln High School

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Ryann Kurz-Schmid