Robert M. Silva
Ozone Park
Summary
Experienced with coordinating parts and managing inventory systems. Utilizes organizational skills to maintain accurate records and ensure timely procurement. Track record of effective communication with suppliers and internal teams to support operational efficiency
Overview
9
9
years of professional experience
Work History
Parts Coordinator / Customer Service Representative
Twins Collision
10.2022 - 08.2024
- Coordinated and tracked parts orders, ensuring timely and accurate fulfillment of customer requests
- Liaised with authorized dealers and internal departments to resolve issues and provide solutions
- Managed inventory and maintained detailed records through CCC One and Mitchell 1 systems
- Provided exemplary customer service by addressing inquiries and offering product recommendations
Sales Representative / Automotive Technician / Customer Service
Exclusive Auto Boutique
07.2018 - 10.2022
- Delivered exceptional service in both sales and technical roles, assisting customers with vehicle knowledge and product selection
- Managed client scheduling and communications using Excel and Google Spreadsheets
- Performed detailing and general maintenance as an automotive technician, ensuring customer vehicles were in top condition
- Enhanced customer satisfaction through proactive issue resolution and personalized service
Sales Representative
Mercedes Benz
06.2018 - 09.2018
- Delivered vehicles to dealerships and provided clients with comprehensive knowledge of their new purchases
- Conducted home deliveries, ensuring seamless customer experience and satisfaction with their vehicles
- Educated customers on vehicle features, maintenance, and troubleshooting
Customer Service Representative
Stop & Shop
11.2015 - 04.2018
- Managed customer inquiries, assisted in locating products, and ensured a high standard of customer service
- Unloaded and stocked merchandise, maintaining an organized and efficient sales floor
- Processed cashier transactions, including payments via debit/credit cards and cash
Bookseller
Barnes & Noble
09.2015 - 12.2015
- Assisted customers with book selection and navigated store inventory
- Managed stock, ensured proper display of merchandise, and supported sales initiatives
- Operated the cash register, processed payments, and handled returns and refunds
Education
Associate of Science - Liberal Arts
LaGuardia Community College, CUNY
Long Island City, NY06.2019
Skills
- Warehouse organization
- Purchasing strategies
- ERP systems
- Shipping procedures
Timeline
Parts Coordinator / Customer Service Representative
Twins Collision
10.2022 - 08.2024
Sales Representative / Automotive Technician / Customer Service
Exclusive Auto Boutique
07.2018 - 10.2022
Sales Representative
Mercedes Benz
06.2018 - 09.2018
Customer Service Representative
Stop & Shop
11.2015 - 04.2018
Bookseller
Barnes & Noble
09.2015 - 12.2015
Associate of Science - Liberal Arts
LaGuardia Community College, CUNY
Similar Profiles
Gisel Baxcajay-CruzGisel Baxcajay-Cruz
Babysitter at A Frends Baby Boy TwinsBabysitter at A Frends Baby Boy Twins
Lyndsay PramlLyndsay Praml
Assistant Event Coordinator at Minnesota TwinsAssistant Event Coordinator at Minnesota Twins
Ezzaldin ElgharabawyEzzaldin Elgharabawy
Cashier at TwinsCashier at Twins