Ryann Tabor

Offering solid foundation in client relationship management and ability to rapidly acquire industry-specific knowledge. Brings skills in communication and problem-solving, essential for enhancing customer experiences. Ready to use and develop these skills in Customer Success Manager role.

• GNC, Customer Service Excellence award September 2015, # 1 Store 2013 COMP 16.1%, # 2 Store Average $ per Sale
• Dick's Sporting Goods, Promoted twice in initial 12-month period., Received three merit pay increases, in addition to promotional pay increases, based on work ethic and sales results., Awarded employee of the month six times (07/01/07, 09/01/07, 12/01/07, 01/01/08, 03/01/08, 04/01/08).

• TierPoint, Retain and grow existing clients managing a book of 200 accounts., Conducting Annual and Quarterly Business reviews for clients., Working alongside my engineer to uncover and solve critical IT needs and solutions for our customers., Managing customer Renewals., Accountable for hitting a quota of 80K annually., Create relationships within the account as a trusted advisor and consultant for their business., Work with partners and Channel partners to design solutions for customers needs.
• ChannelAdvisor Inc., Morrisville, NC, North America, NYSE: ECOM, 07/01/16, Present, Sales Account Executive, Responsible for full sales cycle to contract new business (90%) and upsell current customers (10%)., Managed various accounts, ensured retention of accounts, and assisted in generating revenue., Built high-level strategic relationships, direct contacts and networks in territory through client demonstrations., Responsible for total account management function, including increasing sales and securing renewals., Prospect, demo, and close new business opportunities for sellers with < $1b annual revenue., Developed various business proposals and prepared necessary presentations accordingly., Run 3-5 discovery calls per week and selling 1-2 deals per month with annual contracts., Heavy prospecting in Salesforce, LinkedIn, and online to build/maintain pipeline., Make 30 daily outbound calls to prospects averaging 3-4 scheduled meetings per week., Accountable for selling $400,000 revenue per year (ARPU is $35,000)., Sales Development Representative, Member of Sales Advisory Counsel., Responsible for prospecting and qualifying potential clients to create opportunities., Selling ChannelAdvisor platform by becoming a trusted resource to C-suite, Director and VP Level., Make 75 daily outbound calls to prospects averaging 5-7 scheduled appointments per week., Actively work 500+ prospects in Salesforce pipeline through tough cadence on a weekly basis., Achieved 108% of quota in 2019 equaling $2,875,000 in pipeline generation., Sourced 10 Closed/Won bookings for $420K in 2019., Lead Development Sales, Founding team member of Pitney Bowes shipping initiative., Handling inbound leads, calls, & live chat from businesses looking for e-commerce solutions., Qualified and vetted customers before taking the next step in the sales cycle., Promoted to Sales Development Representative in 09/01/18.
• GNC, Cary, NC, 01/01/07, 06/30/16, Store Manager, 01/01/11, 07/31/16, Responsible for driving 1.5 million in store revenue through key KPI Metrics., Oversee daily operations of the store., Manage and train a staff of 6 associates., Scheduling, HR procedures for all associates., Customer service with expert product knowledge., Hiring and letting go of under-performing associates., Conduct corporate calls to focus on store goals such as sales and operational costs., Handle transactions regarding cash, credit cards, checks and daily deposits.
• Dick's Sporting Goods, Raleigh, NC, 05/01/07, 01/31/11, Department Sales Lead, Actively recruited, trained and developed sales team in daily operations of a $3.3 million footwear department including loss prevention, merchandising standards and customer service., Manage scheduling of 15 person staff to meet department business needs while adhering to corporate budget guidelines exceeding $145,000 annually., Serve as a liaison between staff and store management through weekly meetings with the management team., Communicate weekly with corporate buying/allocation teams through MIF forms to maintain adequate inventory flow to ensure maximum sales gains leading to 11% comp gain and 18% gain to plan., Aggressively manage LP standards and conduct monthly LP audits to reduce department shrink by 23% meeting annual corporate set goals.
• Home Depot, Knightdale, NC, 09/01/04, 04/30/07, Customer Service Associate, Provided award winning customer service and maintained all department guidelines for product merchandising and employee and customer safety., Increased department efficiency through regular meetings with the department and store management team ensuring all corporate initiatives were implemented in a timely manner., Certified in lift truck and forklift operations to reduce operating costs due to accidents.

Azure cloud certified

AWS Cloud certified