Ryanna Caton
Frisco,TX
Summary
I started as a waitress at Macaroni Grill in Plano Texas, worked my way up to shift supervisor with in a few months and maintained that position for about a year.
I am good with people and I am great with conflict resolution.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Macaroni Grill
Plano , TX
01.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Wait Staff Member
Macaroni Grill
Plano, Texas
09.2021 - Current
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Superhero
NaLani & Neiko Norwalt-Caton
Houston & Dallas , Texas
01.2012 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Education
Buisness
Sophia
OnlineNursing General Education
Santiago Canyon College
Orange, CASkills
- Deposit Verification
- Microsoft Outlook
- Coordinating Daily Operations
- Technical Proficiency
Timeline
Shift Supervisor
Macaroni Grill
01.2022 - Current
Wait Staff Member
Macaroni Grill
09.2021 - Current
Superhero
NaLani & Neiko Norwalt-Caton
01.2012 - Current
Buisness
Sophia
Nursing General Education
Santiago Canyon College
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