Ryanna Morgan
Rome,GA
Summary
Confident Student is passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Phlebotomy/Office position to help launch career while achieving company goals.
Diligent College Student focused on Phlebotomy and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Food Assistant with 4 years of customer service and food handling experience. Memorizes menu items and orders, playing key roles in quality and timely food preparation. Organized and independent worker focused on safely handling food items in alignment with allergies and nutritional restrictions. Dedicated to maintaining a full stock of clean dishes and utensils to meet expected customer needs. Safety- and team-oriented with an organized and efficient approach to handling simultaneous tasks. Seek a challenging new role with an opportunity to advance in a fast-paced kitchen environment.
Certified Phlebotomist is well-versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Adept in a variety of software applications for EMR maintenance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
Atrium Health Floyd
01.2025 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on the collection process and procedures.
- Collected blood samples following laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Developed and implemented strategies to improve phlebotomy processes.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between orders and nursing station logs.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Handled insurance verification tasks using EPIC to validate patient insurance information.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize the risk of infection and injury.
- Managed approximately 40-50 patients a day including pediatric patients ranging from a few hours old to 18 years of age.
Gourmet Food Server
Aramark
08.2024 - 01.2025
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at the counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and broke down food service lines quickly to maintain service flow.
- Developed and maintained positive relationships with customers to enhance service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Served and fulfilled approximately 100 to 250 customers a day.
Nutrition & Food Service Assistant
WellStar Kennestone Hospital
06.2022 - 06.2024
- Assisted in the preparation of food items according to recipes and menus.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
- Organized kitchen equipment for storage or cleaning purposes.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Delivered food trays to patients in hospitals or residents in nursing homes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Sought out and implemented methods to improve food service and team performance.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
Customer Service Cashier
Mcdonald's
03.2020 - 02.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Graduate Certificate - Phlebotomy
Kennesaw State University
Kennesaw, GA05.2024
High School Diploma -
Rome High School
Rome, GA05-2021
Skills
- Food safety knowledge
- Cross-Functional Teamwork
- Hospital operations
- Venipuncture
- Patient care
- Data entry
- Medical terminology
Certification
- Certified Phlebotomy Technician , National Healthcareer Association - May 21, 2024
- Certification #: C9Y8M9H7
- Renewal Date: May 21, 2026
Languages
English
Full Professional
Timeline
Certified Phlebotomist Technician
Atrium Health Floyd
01.2025 - Current
Gourmet Food Server
Aramark
08.2024 - 01.2025
Nutrition & Food Service Assistant
WellStar Kennestone Hospital
06.2022 - 06.2024
Customer Service Cashier
Mcdonald's
03.2020 - 02.2022
Graduate Certificate - Phlebotomy
Kennesaw State University
High School Diploma -
Rome High School
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