Ryanne Brown
Port Orange,FL
Summary
Adept at event coordination and property management. Leveraged hospitality service expertise at Victoria 1883 to elevate guest experiences and streamline operations. Cultivating a team leadership ethos, boosted bookings and successfully executed over 30 high-profile events annually, showcasing exceptional initiative and cross-cultural sensitivity.
Knowledgeable about keeping food service operations in line with budget, quality and performance requirements. Skilled in developing relationships with staff, vendors and guests that promote loyalty and team success. Strong trainer, communicator and problem-solver with a self-motivated nature.
Overview
5
5
years of professional experience
Work History
Hospitality Assistant
Victoria 1883
02.2024 - Current
- Maintained exacting standards of quality and performance.
- Identified and resolved customer complaints concerning food or lodging.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Supported marketing initiatives by assisting in the creation of promotional materials highlighting hotel amenities and services.
- Planned and executed more than 30 special events and weddings per year.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
General Manager
La Familia Latin Cuisine
10.2022 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
Event Planning Manager
Southern Hospitality LLC
11.2019 - 05.2023
- Controlled inventory levels by coordinating efficient setup and teardown procedures at multiple venues simultaneously.
- Managed registration processes to ensure accuracy and ease of use for attendees.
- Managed vendor relationships to ensure timely delivery of services and products for successful events.
- Coordinated logistics efforts, including transportation, accommodations, and on-site support for seamless events.
- Negotiated favorable contracts with venues, vendors, and suppliers, reducing overall event costs.
- Oversaw budget management, carefully tracking expenses and making strategic adjustments as needed.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Trained and supervised event staff to complete tasks on time.
Education
Associate of Arts - Nursing
Daytona State College
Daytona Beach, FL08-2027
Skills
- Property management system
- Room inspections
- Transportation management
- Emergency procedures
- Food safety
- Professional appearance
- Event coordination
- Cross-cultural sensitivity
- Language proficiency
- Initiative and Self-motivation
- Hospitality service expertise
- Staff training
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 60 staff members.
- Proficiently fluent in Spanish and English.
- Dean's List: Spring 2024.
- President's List: Fall 2024.
- Recruited, interviewed and hired over 40 individuals who brought passion, dedication, enthusiasm, and team spirit to the team.
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Assistant
Victoria 1883
02.2024 - Current
General Manager
La Familia Latin Cuisine
10.2022 - 02.2024
Event Planning Manager
Southern Hospitality LLC
11.2019 - 05.2023
Associate of Arts - Nursing
Daytona State College
Similar Profiles
Destiny ZepedaDestiny Zepeda
Community Assistant at 1883 at Cameron & Montogomery HouseCommunity Assistant at 1883 at Cameron & Montogomery House
Faraj ValizadehFaraj Valizadeh
Executive Operations Manager at 1883 Boutique HotelExecutive Operations Manager at 1883 Boutique Hotel
Madelyn MendozaMadelyn Mendoza
Volunteer at 1883 Provision CoVolunteer at 1883 Provision Co