Ryanne Smith-Rhea

• Handle various employee relations issues/conflicts, conduct investigations, and advise management on appropriate action
• Partner with internal and/or external legal counsel to prepare and correspond to any legal action or complaints filed.
• Administer and provide coaching to business leaders in managing engagement survey results and developing meaningful and effective action plans to improve engagement results
• Manage all duties for the assigned areas including policies and procedures, leadership skills and development, performance management, terminations and benefits.
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• Responsible for all operational and general management needs for non-exempt hourly workers ensuring merchandise flow through DC to final destination.
• Drive initiatives to better business effectiveness and efficiencies, through policies and SOPs, manage departmental budgets .
• Conceptualize and execute proposals for business growth.
• Motivate, coach, and train supervisors and associates providing both informal (on floor coaching) and formal (written evaluation) job performance feedback
• Ensure a safe workplace by following Burlington safety policies and procedures including the accountability for reduction of and control of accident costs
  

•Served as point of contact for HR matters, identified solutions to employee conflicts, benefit issues, and compensation

•Develop an overarching strategy to improve employee relations and cross-functional collaboration, including establishing the employee resource group and planning events to drive employee engagement and improve retention.

•Hiring and recruiting, and training of all warehouse personnel

•Hire and negotiate contracts for third part contract companies/ drivers for third party deliveries

•Oversee daily picking, packing, dispatching, and delivery of orders to businesses in NJ, DE, and PA.

•Oversee inventory controls ensuring inventory accurately received and maintained in compliance with company standards.

•Manage associates in claims and returns to reduce shrink, ensure client accounts are properly credit

•Implement and enforce all DOT and OSHA standards for warehouse, shipments and returns to distribution

•Increased sales 33% YOY 2017 to 2018 through improved customer experience, customer acquisition and warehouse performance.

Operations for front end, backroom , general merchandise consumables simultaneously, Backroom inventory reduction 12%., Backroom % VS Store 8% (10 BPS improvement)

•Sales Comp % Increase YOY: Foods 13%. HBA 22%, Pets 6% Chemicals 18%, Paper 4.4%, 18%, Pharmacy 7.8%

•Shrink Reduction in 9 out of 11 departments. Total shrink reduction 16%

•Manage 400 plus associates. Help boost team morale and employee buy in resulting in the store implementing and succeeding at company-wide programs and processes.

•Effectively communicate, motivate and train management to achieve optimum levels of service.

•Review consumer/member-focused data and adjust performance to address concerns.

•Ensure full compliance to loss and prevention policies and maintain floor awareness to minimize external shrinkage.

•Manage recruiting, staffing, scheduling, operations, inventory, budgets, conflict/dispute resolutions, policies and procedure.