Ryanne Williams
Kennesaw,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Rep II
WellStar Kennestone Hospital
11.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Customer Service Trainer
Instawares
10.2014 - 05.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Astral Brands
05.2007 - 02.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor Of Science - Health Care Administration
University of New England
Biddeford, ME01.2018
Skills
- Customer Satisfaction
- Demographics Information
- Team Leadership
- Payment Processing
- Insurance Company Knowledge
- Patient Registration
- Phone and Email Etiquette
- Money Handling
- Team Collaboration
- 50 WPM Typing Speed
- Benefits Explanations
Certification
CPAR Certification
CRCR Certification
Timeline
Patient Access Rep II
WellStar Kennestone Hospital
11.2018 - Current
Customer Service Trainer
Instawares
10.2014 - 05.2016
Customer Service Representative
Astral Brands
05.2007 - 02.2013
Bachelor Of Science - Health Care Administration
University of New England
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