Ryan P. Gonzales
Fort Worth,United States
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Rodeo Dental & Orthodontics
2023.02 - 2023.09
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided onsite and Bomgar remote support for 45 dental offices across the United States.
- Used Jira ticketing system to manage and process support actions and requests.
- Assigned system permissions in Google Admin and deployed computers with SmartDeploy to assist with onboarding new employees
- Configured and maintained best security practices using Sonicwall VPNs
- Set up and troubleshooted EPSON scanners, Xerox and HP printers.
IT Technician II
GXO Logistics
2022.08 - 2023.01
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Performed troubleshooting and repaired peripheral devices such as Zebra printers/scanners and Windows 10/11 desktops
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Reduced system downtime by proactively monitoring and addressing potential issues.
Remote IT Help Desk I
TEKSystems
2021.10 - 2022.01
- Receive calls from customers and assist in troubleshooting security and software applications.
- Configure profiles and manage users in groups
- Document and create support tickets with ServiceNow
- Assisted customers with password resets and activating company laptops.
- Supported users in Microsoft 365 applications
Education
High school diploma -
Arlington Heights High School
Fort Worth, TX06.2017
Skills
- ITIL Processes
- Printer troubleshooting
- Software Installation
- Desktop support
- Remote Support Capabilities
- Hardware maintenance
- Asset Management
- VPN Configuration
- Ticket management
- Customer Service
Certification
- CompTIA Network+
- CompTIA A+
- ITIL
Additional Information
Graduate from ACI Learning IT School (August 2021)
Completion of USMC MCCES training (Marine Corps Communication Electronics School) November 2019 - June 2020
Military Service - United States Marine Corps
Served in the United States Marine Corps Reserve from May 2019 to April 2022 as MOS 2847 - Ground Electronics Telecommunications and Information Technology Systems Maintainer.
- Maintained and troubleshooted Marine Corps telephone system and CISCO switching/routing equipment under time constraints.
- Managed all equipment and assets using USMC GCSS system.
- Performed preventive maintenance on server and communication equipments.
Timeline
IT Support Specialist
Rodeo Dental & Orthodontics
2023.02 - 2023.09
IT Technician II
GXO Logistics
2022.08 - 2023.01
Remote IT Help Desk I
TEKSystems
2021.10 - 2022.01
High school diploma -
Arlington Heights High School
- CompTIA Network+
- CompTIA A+
- ITIL
Similar Profiles
Xylia LiraXylia Lira
Front Desk Receptionist / Insurance Verification at Rodeo Dental & OrthodonticsFront Desk Receptionist / Insurance Verification at Rodeo Dental & Orthodontics
Debra GomezDebra Gomez
Dental Assistant at Rodeo Dental & OrthodonticsDental Assistant at Rodeo Dental & Orthodontics
Lizeth SernaLizeth Serna
Specialty Team Leader at Rodeo Dental & OrthodonticsSpecialty Team Leader at Rodeo Dental & Orthodontics