RYAN P. JACKSON
Pittsburgh,PA
Summary
Dynamic Regional Manager with a proven track record in the lawn/tree care & landscape industry, excelling in crew coordination and customer relationship management. Spearheaded initiatives that enhanced service quality and maximized profitability, while leading a team of over 30 employees. Committed to safety training and continuous improvement, driving exceptional results in landscape maintenance and application management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Application/Maintenance Manager
Kimicata Brothers Inc.
Pittsburgh, USA
06.2022 - Current
- Oversees the daily operations and scheduling for over 30 employees.
- Manages the company’s lawn care and tree care program design.
- Leads product purchasing and inventory for lawn care and tree care programs.
- Oversees landscape maintenance, which includes, but not limited to: pruning, trimming, weeding, and mulching.
- Supervises mowing to ensure route efficiency and quality control.
- Conducts regular safety and training meetings to ensure quality of work meets or exceeds company and customer standards.
- Initiates company’s adjusted application pricing to maximize profitability.
- Participates in policy review and implementation.
- Delegates plan jobs to maximize revenue and customer satisfaction.
Service Manager
TruGreen Companies LLC
Pittsburgh, USA
01.2017 - 06.2022
- Leads and develops a team of 30+ lawn specialists and trainees that service over 9,000 customers in Western Pennsylvania delivering $6M of business per year.
- Recruits, interviews, and onboards specialists to adequately service the customer base and region.
- Reviews and evaluates specialists’ performance, makes salary recommendations, and provides corrective actions as needed in conjunction with company policy.
- Evaluates the team’s quality of service and continually develops best practice mechanisms to optimize customer satisfaction.
- Plans and conducts training for new hires and provides continued development for existing specialists to include technical and customer service skills, safety policies, and company procedures and processes.
- Evaluates specialists’ work for accuracy, conformance, and efficiency in accordance with best practices and company policy and procedures.
- Manages specialists’ workflows and schedules to ensure maximum productivity and performance.
- Works to ensure the highest quality of diplomacy in addressing customer concerns, questions, and complaints.
- Prepares performance reports of subordinates for executive review.
- Conducts weekly management meetings.
Territory Sales Representative
Scotts LawnService (a subsidiary of Scotts Miracle-Gro Company)
Pittsburgh, USA
01.2016 - 01.2017
- Clearly and effectively conveyed service plans to potential customers in-person and via telephone.
- Oversaw entirety of new service plans from initial contact to completion and closeout of contract transaction.
- Regularly performed outdoor service requests by reviewing scopes of work for potential customer requests.
- Maintained the highest customer retention rate in Western Pennsylvania.
- Sustained high closing percentages throughout the season.
- Consistently reached team and individual goals on a daily, weekly, and monthly basis.
- Constructed daily usage and sales reports for optimal utilization and coverage in business attainment and retention.
- Assisted in training and developing of new service representatives.
- Fostered & cultivated customer relationships post-transactions.
Sales Representative
Scotts LawnService (a subsidiary of Scotts Miracle-Gro Company)
Pittsburgh, USA
03.2005 - 01.2016
Regional Manager
LawnMatters
Pittsburgh, PA
Education
Bachelor of Arts - Anthropology
University of Pittsburgh
Pittsburgh, PA01.2004
Skills
- Crew coordination
- Application management
- Inventory control
- Landscape maintenance
- Safety training
- Service evaluation
- Customer relationship management
Certification
- Certified Commercial Pesticide Applicator
- Certifications by United State Department of Agriculture (USDA)
- Ornamental & Shade Tree
- Lawn & Turf
- Right of Way & Weeds
- Household Pest Control
- Public Health – Invertebrate
Timeline
Application/Maintenance Manager
Kimicata Brothers Inc.
06.2022 - Current
Service Manager
TruGreen Companies LLC
01.2017 - 06.2022
Territory Sales Representative
Scotts LawnService (a subsidiary of Scotts Miracle-Gro Company)
01.2016 - 01.2017
Sales Representative
Scotts LawnService (a subsidiary of Scotts Miracle-Gro Company)
03.2005 - 01.2016
Regional Manager
LawnMatters
Bachelor of Arts - Anthropology
University of Pittsburgh