Ryan Ruchty
Versailles,OH
Summary
Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results-oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.
Overview
20
20
years of professional experience
Work History
Technical Alignment Manager
Sysmex America
12.2023 - Current
- Subject matter expert and technical resource to internal and external customers with a focus on Caresphere WS
- Use of Sysmex Tools (Veeva, Sysmex Connect, SAP) and proper Outlook/Teams communication in accordance with Sysmex Policies
- Atlassian Suite Navigation - includes creating pages/documents/macros/DrawlO/Jira status/project types/pulling reports
- Adhere to Sysmex Product Development and Design Process and assist with deliverables for product releases
- Confluence management and maintain customer forms, calls, legal documents, and etc.
- Provide prompt, factual, and succinct responses to customers (internal/external) in both written and verbal format by linking concepts together and using available resources
- Accurately complete Customer provided Technical/Security forms in a timely manner
- Redline and comment on Customer legal documentation to protect Sysmex assets and articulate what Subscription Services Sysmex can comply with
- Consult with customers on project timelines, and resources of how Caresphere WS is integrated into their environment
- Provide summaries about how HITRUST compliance is maintained for Caresphere WS subscription services
- Documentation drafting and review of manuals and procedures (creation/redlines)
- Consult with the sales organization about Caresphere WS and present to external customers the benefits of middleware
- Consult with customers regarding IT related topics
- (VM's, Networking, Incident management, Change Control, Business Continuity)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Implementation Operations Manager
Innovation Associates
04.2022 - 11.2023
- Successfully led all daily operational aspects in the automated pharmacy industry
- Managed and evaluated workflow and productivity, making changes where necessary
- Developed and implemented performance standards and procedural changes to drive productivity and quality
- Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees
- Effectively managed all 3rd party vendors to meet the needs of the project
- Successfully provided reports for senior leadership
- Successfully built and managed 30-40 million dollar projects from start to finish
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
LCM Solution and Support Manager
Roche Diagnostics
11.2020 - 10.2021
- Effectively built a brand new life-cycle management, solution and support organization
- Developed and implemented performance standards and procedural changes to drive productivity and quality
- Effectively directed and oversaw 30 direct reports, designing schedules to meet the needs of the department as well as the needs of employees
- Successfully cross-trained existing employees to maximize team agility and performance
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Prepared employee schedules for maximum coverage during key hours.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Managed specialist team to provide technical assistance and customer service.
- Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
Field Middleware Implementation Manager
Roche Diagnostics
10.2017 - 11.2020
- Effectively managed 34 direct reports
- Developed new processes and procedures for Field Implementation team, sales organization, and project managers
- Assisted in the development of consulting services for LIS/HIS Migrations, Diagnostic equipment, and Auto Verification
- Effectively managed all 3rd party vendors to meet project deadlines, and assisted in the development of their software to meet customer satisfaction
- Developed and implemented dashboards for Roche customers to assist in increased activity and drive performance in the laboratory
- Successfully worked with cross functional teams to achieve the highest standards and ratings for customer implementations
- Successfully cross-trained existing employees to maximize team agility and performance
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Negotiated contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards.
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Bachelor of Science Degree - Digital Entertainment and Game Design
ITT Technical Institute
Indianapolis, IN09.2008
Skills
- Process Improvement
- Strong Communication Skills
- Staff Organization Skills
- Effective Management Strategies
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Cross-Functional Teamwork
Awards
Premier Performer - Field Middleware Implementation Manager - Roche Diagnostics
References
Available Upon Request
Timeline
Technical Alignment Manager
Sysmex America
12.2023 - Current
Implementation Operations Manager
Innovation Associates
04.2022 - 11.2023
LCM Solution and Support Manager
Roche Diagnostics
11.2020 - 10.2021
Field Middleware Implementation Manager
Roche Diagnostics
10.2017 - 11.2020
Bachelor of Science Degree - Digital Entertainment and Game Design
ITT Technical Institute
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