Ryan Robinson

• Conduct Express Assessments on all systems, with a commitment to provide a preliminary diagnosis and communication to the customer within two hours of repair order creation.
• Analyze and troubleshoot major repairs required on all Detroit Diesel engines and rectify the same.
• Assess repairs needed on after-treatment systems and rectify the same.
• Perform electrical wiring repairs.
• Mentor to a newly hired Diesel Technician, via the mentorship program.
• Engage in the CIC team, previously the EIC team.

• Average over 100% efficiency each quarter.
• Conduct Express Assessments on all systems, with a commitment to provide a preliminary diagnosis and communication to the customer within two hours of repair order creation.
• Analyze and troubleshoot major repairs required on all Detroit Diesel engines and rectify the same.
• Assess repairs needed on after-treatment systems and rectify the same.

Saturday Service Writer

• Responsible for opening and closing the shop.
• Review and analyze incoming customers' needs.
• Prepare and update service and repair orders using the Exceed program.
• Determine which technician is best suited for a given service and repair order.
• Organize and close out all service and repair orders upon completion by technicians.

• Assessed and maintained repairs needed on company vehicles.
• Performed minor roadside repairs on semi-trucks.

• Performed tire and oil changes on automobiles.