Ryan Rester
Independence,LA
Summary
Proven Patient Care Technician and Case Management Assistant at North Oaks Medical Center, adept in care coordination and confidentiality. Demonstrated ability to enhance patient satisfaction and streamline healthcare processes through effective problem-solving and multitasking. Skilled in CPR/AED, showcasing reliability and professionalism in high-stakes environments.
Professional with experience in case management, prepared to deliver impactful results. Strong focus on team collaboration and adaptability to changing needs. Skilled in client assessment, documentation, and resource coordination. Known for reliability, problem-solving, and effective communication.
Overview
16
16
years of professional experience
Work History
Case Management Assistant
North Oaks Medical Center
01.2023 - 11.2024
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
Front Desk Receptionist
DR CHARLES GENOVESE
12.2008 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Patient Care Technician
North Oaks Medical Center
10.2017 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Certificate - Medical Assistant
Northshore Technical Community College
Bogalusa, LA12-2008
Skills
- Case analysis
- Follow-up skills
- Confidentiality
- Client assessment
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Certified in CPR/AED
- Documentation skills
- Medical Terminology
- Care Coordination
- Computer Literacy
- Professionalism
- Policy understanding
- De-Escalation Techniques
- Time management abilities
- Heartsaver CPR AED (CPR AED)
- Client recordkeeping
- Maintain records
- Coordinate service referrals
Timeline
Case Management Assistant
North Oaks Medical Center
01.2023 - 11.2024
Patient Care Technician
North Oaks Medical Center
10.2017 - 08.2023
Front Desk Receptionist
DR CHARLES GENOVESE
12.2008 - 12.2023
Certificate - Medical Assistant
Northshore Technical Community College
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