Ryan Ruska
Dallas
Summary
Highly organized and self-motivated professional with extensive experience in project management, team development, and process improvement. Skilled at developing and implementing strategies to enhance efficiency and performance. Passionate about driving business growth and fostering a positive work environment. Committed to achieving results and exceeding expectations through effective leadership and collaboration.
Overview
14
14
years of professional experience
Work History
Associate Director – Healthcare Strategy and Sales
Willis Towers Watson
01.2023 - Current
- Develop and execute comprehensive sales strategies to promote participant healthcare solutions targeting corporate clients and organizations
- Identify and engage key decision-makers within businesses to introduce and sell tailored retiree healthcare benefits packages, ensuring optimal plan design for retirees' needs
- Build and maintain strong client relationships with C-Suite, HR departments, and senior executives providing ongoing support and consultation on healthcare offerings
- Utilize CRM tools to track leads, manage sales pipelines, and generate reports ensuring efficient follow-up and a high conversion rate from prospect to client
- Design customized healthcare solutions with a focus on cost savings, helping clients reduce long-term liability while maintaining comprehensive coverage for participants including strategic plan adjustments and leveraging cost-effective options
Associate Director
Willis Towers Watson
01.2019 - 01.2023
- Responsible for client relationship and successful implementation/transition of Medicare retirees from group sponsored insurance to the Medicare Individual Marketplace
- Medicare Subject Matter Expert (SME) for clients, retirees, and internal partners
- Manage a range of six to ten concurrent implementations per year with average annual revenue generated between $15,000,000-$28,000,000
- Day-to-day contact with client’s Senior Level HR and C-Level executives and risk mitigation
- Serve as Communication SME for clients in drafting various communications throughout transition period to effectively explain the changes occurring
- Partner with internal teams to ensure all setup and strategic initiatives are carried out successfully for shared clients
- Continue service of Ongoing Client Management for six months to one year until successfully transitioning client to Ongoing Client Service Managers
- Maintain client status, configuration settings, and communication settings and timelines in Sales Cloud
Manager, Account Management and Client Benefits
CVS Caremark
01.2013 - 02.2015
- Company Overview: Aetna Strategic Business Unit
- Managed team of 14 Benefit Analysts in specific plan builds for 24 million lives
- Developed workflow rules and processes for team to follow utilizing web-to-case and Service Cloud cases to specific Client Commitment Dates
- Requested changes and managed User Acceptance Testing portion of all updates to Salesforce for Strategic Business Unit
- Maintained daily process analysis of Salesforce to ensure limited client disruption and SLAs were met
- Aetna Strategic Business Unit
Project Manager, Senior Analyst
CVS Caremark
09.2012 - 01.2013
- Company Overview: Aetna Strategic Business Unit
- Brainstormed and managed projects for Strategic Business Unit (SBU) to create better workflow processes for downstream effect on benefit plan design
- Maintained $750,000 budget for various projects related to Aetna SBU
- Projects included: Salesforce enhancements, automation of plan design processes, backflow of compare processes through xml mapping, Client satisfaction
- Aetna Strategic Business Unit
Account Manager – Key National Employers
CVS Caremark
07.2011 - 09.2012
- Managed book of business with over 200,000 lives and $150mm in revenue annually
- Created value add opportunities with Strategic Account Executives
- Handled day-to-day operational focus of nine Key National clients’ prescription benefits plans routing various account issues through Sales & Service cloud
- Led meetings and discussions regarding continual client updates leading to prescription plan changes for each year’s Annual Enrollment
Education
Bachelor of Business Administration - Entrepreneurship, Sports Sponsorship and Sales, Focus: Management
Baylor University
Waco, TXSkills
- Strategic leadership
- Key relationship management
- Producer
- Critical thinking
- Verbal and written communication
- Technical implementation
- Financial leadership
Timeline
Associate Director – Healthcare Strategy and Sales
Willis Towers Watson
01.2023 - Current
Associate Director
Willis Towers Watson
01.2019 - 01.2023
Manager, Account Management and Client Benefits
CVS Caremark
01.2013 - 02.2015
Project Manager, Senior Analyst
CVS Caremark
09.2012 - 01.2013
Account Manager – Key National Employers
CVS Caremark
07.2011 - 09.2012
Bachelor of Business Administration - Entrepreneurship, Sports Sponsorship and Sales, Focus: Management
Baylor University
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