Ryan Scott Kollman
Apopka
Summary
Dedicated HVAC Technician with extensive experience at Mathew Robert’s Heating and Air, excelling in technical troubleshooting and customer service. Proven track record in enhancing system efficiency and implementing effective solutions, resulting in increased client satisfaction. Skilled in HVAC installation and maintenance, with a strong commitment to quality and teamwork.
Security Officer, implemented measures to enhance safety at sites while upholding customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
HVAC Technician/Installer
Mathew Robert’s Heating and Air
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Repaired and replaced motors, bearings and belts.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
- Calibrated permanent and portable environmental monitoring equipment.
- Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
- Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
- Reduced downtime, performed emergency repairs on critical HVAC systems.
- Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
- Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
- Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Inspected cooling systems and identified potential problems.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Performed routine maintenance on heating and cooling systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Assisted in maintenance, repair and installation of ventilation systems.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Optimized performance by balancing systems and calibrating controls.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Improved team productivity with introduction of streamlined installation processes.
- Boosted repeat business by providing exceptional service and follow-up on installation issues.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
- Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
- Facilitated smoother installations, organizing tools and materials in advance.
- Streamlined inventory management for installation supplies, minimizing waste and reducing costs.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Fostered culture of continuous improvement, sharing best practices with new installers to elevate team performance.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
- Ensured safety compliance during installation projects, significantly reducing workplace incidents.
- Enhanced reliability of installed systems by rigorously testing and troubleshooting each setup.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Spread out articles or materials and examined for holes, tears and other defects.
Security Officer
Allied Universal Security Services
04.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Walt Disney World Cast Member
Walt Disney World Resort
10.2022 - 01.2025
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Used body language, facial expressions and vocal techniques to convey messages.
Walmart Associate
Walmart
09.2018 - 11.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Electrician
Rouxx Electrical
07.2016 - 11.2016
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Improved energy efficiency for commercial clients with installation of advanced lighting and power systems.
- Ensured safety and compliance with local electrical codes by meticulously inspecting and upgrading wiring systems in residential buildings.
- Increased customer trust with clear communication and detailed explanations of electrical work required and performed.
- Reduced electrical waste and improved sustainability by advising clients on green energy options and practices.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
Education
Associate Of General Studies - Business Management
Valencia College
Orlando, FLSkills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Leak checks
- HVAC and refrigeration systems
- Air conditioning
- HVAC controls
- Equipment installation
- Soldering
- Cooling systems maintenance
- Valid state driver's license
- Gas furnaces
- EPA regulations
- Adaptable
- Ductwork fabrication
- Quality-focused
- Dedicated team player
- Recovering and recycling
- Troubleshooting expertise
- Refrigeration systems
- Sheet metal work
- Customer focused
- Diagnostic techniques
- Blueprint reading
- Duct sizing and design
- Indoor air quality
- Blueprint interpretation
- Ventilation systems
- Plumbing repairs
- Variable speed drives
- Issue troubleshooting
- Process improvement
- Customer education
- Commercial installation
- Commercial refrigeration
- Code compliance
- Preventative maintenance
- Defensive driving training
- New system installation
- Analytical thinker
- Airflow testing
- EPA requirements
- HVAC installation and maintenance
- Repairs and troubleshooting
- Preventive Maintenance
- Customer service
- Team player
Accomplishments
High Quality Installation of residential and commercial HVAC units, held the standard. Took care of my mother after her TBI. Security Officer with a class D license, maintain safety at hospital settings. A good person.
Affiliations
Honor Society
Certification
Class D Security license.
EPA certification
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
04.2025 - Current
Walt Disney World Cast Member
Walt Disney World Resort
10.2022 - 01.2025
Walmart Associate
Walmart
09.2018 - 11.2020
Electrician
Rouxx Electrical
07.2016 - 11.2016
HVAC Technician/Installer
Mathew Robert’s Heating and Air
Associate Of General Studies - Business Management
Valencia College
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