Ryan T. James
Valdosta,Georgia
Summary
Support professional with proven track record in team collaboration and achieving results. Skilled in conflict resolution, customer service, and process improvement. Reliable and adaptable, consistently meeting evolving business needs while maintaining high standards. Strong communicator with leadership abilities, ready to drive success in dynamic environment.
Overview
14
14
years of professional experience
Work History
Dedicated Crew Chief
Moody Air Force Base, United States Air Force
01.2011 - 02.2016
- Coordinated/lead maintenance plans to meet operational commitments
- Analyzed and troubleshot aircraft systems to identify and fix issues.
- Supervised multiple teams in daily inspections, troubleshooting, and preventive maintenance HC-130P aircraft.
- Enforced strict safety protocols to protect crew members.
- Diagnosed malfunctions and made repairs.
- Directed aircraft fueling, loading and unloading operations.
Performance Manager
Elead
05.2017 - 05.2018
- Recommends dealership operational improvements based on tracking and analysis of dealership data.
- Gathered, documented, and modeled data to assess business trends.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Restructured procedures through coordination with compliance director to create and execute projects.
Goldigger Marketing
Elead
05.2018 - 05.2019
- Provided marketing samples to potential clients to build campaigns
- Onboarded new team members and coached personnel in marketing tasks.
- Maximized advertising efforts by developing content for dealership
Sr. Business Process Consultant
CDK Global
05.2019 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Advised the top dealership groups in the United States (AutoNation, Group One, Sonic, Premier, Lithia, Hendrick and Zeigler Auto Group) of system functionality while providing fast and reliable technical assistance maintaining clients book of business with CDK Global.
- Educated dealership staff on elead product and processes to help employees achieve success.
Lead Technical Support Analyst
CDK Global
04.2023 - Current
- Resolved escalated cases quickly through advanced troubleshooting techniques, resulting in satisfied customers and positive feedback for the company.
- Conducted regular training sessions for employees to improve their understanding of technology usage and best practices.
- Assisted with the evaluation of new technologies, making recommendations based on thorough research and testing.
- Analyzed trends in support requests to identify areas where additional resources or training may be needed.
Education
Aerospace Engineering - Enginerring
American Military University
Valdosta, GA06.2013
Skills
- Business Partnerships
- Department Development
- Team Collaboration
- Operational Efficiency
- Customer service
- System analysis
Timeline
Lead Technical Support Analyst
CDK Global
04.2023 - Current
Sr. Business Process Consultant
CDK Global
05.2019 - Current
Goldigger Marketing
Elead
05.2018 - 05.2019
Performance Manager
Elead
05.2017 - 05.2018
Dedicated Crew Chief
Moody Air Force Base, United States Air Force
01.2011 - 02.2016
Aerospace Engineering - Enginerring
American Military University
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