Ryan T. LaGrou

Saturate and expand key assigned account(s) through relationships and manage fulfillment of quality candidates and exceptional customer service

Provide regular contact and develop and maintain relationships with assigned accounts to evaluate needs, performance, and business development opportunities

Contracts Coordinator and Sales Representative for all current clients and prospective clients, and negotiate process management between Amergis and the client to help improve efficiency

Design and execute recruitment strategies based on key business needs and industry/competitive research to attract quality candidates

Develop compensation design for active caregivers and field staff

Manage the performance and development of Recruiters, Client Coordinators and Field Support team members, as applicable

Develop and implement client and caregiver retention strategies

Build and cultivate relationships with industry contacts to gain industry knowledge, referrals and business development leads

Ensure candidate meets required standards of hire for Amergis and applicable contract(s)

Ensure client expectations are understood and met; addresses and resolves concerns relating to customer service or caregiver and field staff performance

Effectively manage, communicate, build relationships, and provide customer service with 15+ facilities within various departments

Maintain 100% Market Share throughout multiple facilities and departments

Generated Revenue of $2,288,324 in 2024. Projected generated revenue of $2,000,000+ in 2025

Manage a workforce of 100+ Healthcare Professionals (vs. other managers team total of 75) across multiple facilities, achieving a fill rate of 94% (vs. team avg. 90%)

Recruited and connect with healthcare professionals to help find them their next contract assignment in Massachusetts or nationwide

Acted as a direct point of contact with clients to acquire new requisitions, send qualified candidates, effectively communicate and address any issues or concerns, negotiate bill rates, and build the relationship to grow with the client

Managed direct communications with an anchor account of $15k+ in weekly generated revenue

Managed 30 + caregivers while assisting in managing other recruiters candidates through onboarding and the contract

Demonstrated leadership qualities by helping mentor, teach, and guide other recruiters

Engaged in face-to-face interactions with active caregivers by walking them in on their first day and meeting them in the office

Increased my active portfolio of 53 new contracted Healthcare Professionals

Generated Revenue high of $32,118/wk

Assisted and oversee facility operations and maintenance for multiple facilities

Acted as a liaison and point of contact with internal staff and external vendors

Developed maintenance plan(s) for facility projects

Conducted facility walkthrough for facility needs and maintenance

Attended events to assist in the setup/breakdown along with any maintenance needed during event

Ensured all equipment is maintained and kept up to date

Coordinated maintenance schedules to ensure optimal facility operations.

Supervised, directed and lead facility operations/events

Lacrosse Director: Coordinate lacrosse camps/clinics for youth, middle/high school athletes and budget

Scheduled field space for short/long-term rentals, corporate outings

Sold advertisements to businesses and companies

Marketed and promoted programs, youth programs, and special events through social media platforms and outreach methods

Generated $45,000 in revenue for Lacrosse Clinics, exceeding targeted goal of $35,000

Supervised and tasked interns with marketing and facility duties

Established and coordinated transportation incorporating Lyft, Uber, Waze, and Lime Scooters for athletic events

Prepared for fall sports: updating visiting team game day sheets, hotel accommodations, NCAA rules and regulations manuals for individual sports, team schedules, and updated staff availability

Established and assigned codes/area access for athletes, coaches, staff using SMS Launcher 6.4 System

Prepared and breakdown of equipment for camps and athletic events

Facilitated communication between different departments/Teams, improving overall organizational efficiency

Supervised and maintained three indoor and outdoor facilities

Advertised and promoted facility memberships, camps, and clinics with different outreach methods and kiosk stand

Supervised scheduling of intramural games and high school practices

Coordinated and ran special events

Ran ticketing audits before and after events

Worked daily box office sales off Ticket Master reports, added numbers to excel spreadsheets to make monthly reports

Balancing bank deposits from sales with Ticketmaster

Prepared and breakdown of events