Rybecca Goscha
HUTCHINSON
Summary
Detail-oriented and experienced in leading product strategy and business development using in-depth knowledge of market trends. Successful at establishing clear objectives for team members and enforcing deadlines to keep projects on track. Recognized for exceptional customer relationship management and driving process improvements, ensuring timely project delivery and high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Design/Production Artist
Lowen
05.2022 - Current
- Coordinated vision with customers, marketing and project managers.
- Adjusted existing logos, characters, and other assets for different uses.
- Created digital and print layouts for diverse materials.
- Produced designs for vehicles, fleet graphics, and real estate signage.
- Helped to develop designs consistent with branding.
Center Manager
UPS Store
03.2020 - 04.2022
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Commissions Analyst
SelectQuote
03.2020 - 08.2021
- Supported processes and met deadlines to drive timely and accurate payments.
- Identified process or policy deficiencies and worked with key players to drive process improvement.
- Researched and resolved commission or bonus payment-related inquiries.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
Assistant Manager
Walmart
09.2018 - 04.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Department Manager
Walmart
09.2015 - 08.2018
- Monitored merchandising, organization and appearance of retail counters.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Monitored Stationery and Crafts inventory, capacity and movement in store to maintain optimal levels of stock and resolve inventory discrepancies.
Education
Bachelor of Science - Entrepreneurship
American Public University
Remote11-2017
Associate of Arts - General Studies
Johnson County Community College
Overland Park, KS07-2013
Skills
- Adobe creative suite
- Print media
- File management
- Advertising
- Responsive design
- Deadline oriented
- Marketing
- Print production
- Corporate branding
- Customer relationship management (CRM)
- Marketing analytics
Languages
Japanese
Elementary
Timeline
Design/Production Artist
Lowen
05.2022 - Current
Center Manager
UPS Store
03.2020 - 04.2022
Commissions Analyst
SelectQuote
03.2020 - 08.2021
Assistant Manager
Walmart
09.2018 - 04.2020
Department Manager
Walmart
09.2015 - 08.2018
Bachelor of Science - Entrepreneurship
American Public University
Associate of Arts - General Studies
Johnson County Community College
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