UKG
RYDELL HARRIS
Hickory Creek
Summary
Detail-oriented HRIS / HCM Analyst with experience supporting payroll and human capital management systems in multi-state environments. Proven ability to partner with HR, payroll, IT, and business stakeholders to implement, configure, and optimize HRIS solutions, including Workday, UKG and Oracle. Strong background in data analysis, payroll compliance, system testing, and process improvement. Known for delivering accurate, timely solutions, improving system adoption, and acting as a trusted advisor to internal teams and clients.
Overview
10
10
years of professional experience
Work History
HRIS Analyst (Contract)
BRINKERS INTERNATIONAL
10.2025 - 12.2025
- Developed and maintained HRIS reports and dashboards to track headcount, turnover, compliance, and other key HR metrics, enabling data-driven decisions by HR and leadership.
- Ensured data integrity across HR systems by implementing quality control checks, standardizing data entry processes, and performing regular audits to identify and correct discrepancies.
- Collaborated with HR, payroll, and IT to gather requirements, translate business needs into system configurations, and support enhancements, integrations, and process improvements.
- Provided end-user training and support to HR staff and managers on HRIS functionality, reporting tools, and self-service features, improving adoption and reducing support tickets.
- Leveraged advanced Excel and data visualization skills to create ad hoc analyses and recurring reports that improved HR reporting efficiency and stakeholder visibility.
Senior Analyst (Contract)
INSIGHT GLOBAL
01.2024 - 07.2025
- Developed and automated interactive dashboards and performance reports, enabling leadership to track over 25 key performance indicators (KPIs) and make data-driven strategic decisions.
- Enhanced data integrity by designing and implementing quality control measures and streamlining data collection processes, improving reporting accuracy by 30%.
- Delivered technical training and support to over 150 store employees and non-technical users on POS operations and troubleshooting, leveraging Excel-based reporting tools and performance tracking systems to ensure consistent adoption and efficiency.
- Led the resolution of complex, high-impact escalations, reducing average response time by 40% and increasing customer satisfaction scores by 25% through proactive communication, detailed root cause analysis, and cross-functional coordination.
- Collaborated on RFP, RFQ, and RFI processes, translating business needs into technical requirements and ensuring timely, compliant submissions that improved vendor response efficiency by 20%.
Data Entry Analyst
J.P. MORGAN
03.2023 - 01.2024
- Processed and entered into over 10,000 financial transactions and client records monthly into secure internal systems, ensuring full compliance with company data governance and confidentiality standards.
- Conducted comprehensive data validation and cross-checking, achieving 99.8% accuracy and ensuring all records met J.P. Morgan's stringent quality control benchmarks.
- Supported financial reporting and risk management processes by maintaining timely and precise updates that improved reporting efficiency by 25%.
- Streamlined data workflows through process refinement and automation initiatives, reducing data entry time per transaction by 20% and minimizing manual errors.
- Collaborated with finance and operations teams to ensure data readiness for audits, reconciliations, and regulatory reporting, enhancing transparency and compliance across departments.
- Implemented quality control measures that improved data validation procedures significantly.
Team Lead: Technical Specialist
TIDAL ENGINEERING
05.2022 - 11.2023
- Led and developed a 20+ member technical support team, driving a 30% improvement in productivity and fostering a high-performance, collaborative culture focused on service excellence.
- Oversaw task delegation, issue escalation, and workflow management, ensuring 100% adherence to service level agreements (SLAs) and internal process compliance.
- Implemented performance tracking and coaching programs, increasing team efficiency and first-call resolution rates by 25% through targeted skill development.
- Delivered exceptional client support via phone and in-person channels, resolving complex technical issues with an average response time reduction of 35%, while maintaining a customer satisfaction rate above 95%.
- Cultivated and managed relationships with over 3,200 clients, contributing to a 20% increase in client retention and satisfaction through proactive communication and continuous service improvement initiatives.
Product Specialist
REVOLUTION RETAIL SYSTEMS
04.2016 - 05.2020
- Supported corporate and regional managers, along with 150+ sales associates, in diagnosing and resolving hardware and software issues across 10+ U.S. states, ensuring uninterrupted business operations.
- Improved response time by 40% through the successful implementation of an outsourced after-hours, weekend, and holiday support system, enhancing service continuity and efficiency.
- Utilized advanced remote access tools to troubleshoot and resolve technical problems, increasing first-resolution effectiveness by 30% and boosting overall customer satisfaction scores.
- Collaborated with product development teams to translate customer insights into actionable improvements, resulting in the launch of three feature enhancements that reduced recurring complaints by 25%.
- Collected and analyzed customer feedback to identify product pain points, driving data-informed product upgrades and contributing to a measurable 15% improvement in user experience ratings.
Education
Bachelor Of Science - Medical Sociology: Computer Science & Information Systems
LOUISIANA STATE UNIVERSITY SHREVEPORT
Skills
- Client & Service Delivery Management
- System Implementation & Configuration
- Data Analysis & Reporting
- Process Improvement
- Stakeholder Collaboration
- UAT & System Testing
Software
Oracle
Workday
Timeline
HRIS Analyst (Contract)
BRINKERS INTERNATIONAL
10.2025 - 12.2025
Senior Analyst (Contract)
INSIGHT GLOBAL
01.2024 - 07.2025
Data Entry Analyst
J.P. MORGAN
03.2023 - 01.2024
Team Lead: Technical Specialist
TIDAL ENGINEERING
05.2022 - 11.2023
Product Specialist
REVOLUTION RETAIL SYSTEMS
04.2016 - 05.2020
Bachelor Of Science - Medical Sociology: Computer Science & Information Systems
LOUISIANA STATE UNIVERSITY SHREVEPORT