Ryden Wilson
Jacksonville,FL
Summary
Highly organized and hard-working individual with two years of customer service experience, and a year of providing patient scheduling services in a busy healthcare environment. Possess excellent communication skills and a keen eye for detail, which has enabled me to assist customers and patients efficiently and professionally.
Highly effective at managing multiple tasks simultaneously, and ensuring all customer/patient needs are met in a timely manner.
Overview
4
4
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
08.2023 - 01.2025
- Scheduled and confirmed patient appointments, procedures, and medical consultations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Answered phone calls to provide assistance, information, and medical personnel access to patients.
- Managed patient flow to minimize waiting times, and improve office efficiency.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted with training new employees on how to properly handle desk operation tasks.
- Resolved patient complaints promptly and efficiently.
Customer Service Staff
Publix
03.2021 - 08.2023
- Rotating shift lead for customer service.
- Assist customers with money transfers, money payouts, payment on bills, lottery, and checking out orders.
- Fixing registers, ITVM machine.
- Coordination of the customer service department.
- Leading and closing shifts, inventory/supply management.
- Train new hires regarding company operations, policies, and services.
- Handle customer inquiries and suggestions courteously and professionally.
- Loss Prevention Goals Monitoring
- Money handling.
Education
Sandalwood High School
Jacksonville, FL05.2022
Skills
- Time management expertise
- Workflow optimization
- Scheduling coordination
- Customer service
- Conflict resolution techniques
- Critical thinking
- Payment collection
- Inbound and outbound calling
- Professional telephone demeanor
- Problem-solving
- High-energy attitude
Timeline
Desk Operations Specialist
Mayo Clinic
08.2023 - 01.2025
Customer Service Staff
Publix
03.2021 - 08.2023
Sandalwood High School
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