Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryder Cook

Fairmont,West Virginia

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Service Technician position. Ready to help team achieve company goals To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Route Driver

Swanson Industries
07.2018 - Current
  • Operated delivery vehicles safely and efficiently.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Delivered orders to customers to drive full satisfaction.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Received, counted and inspected inventory for delivery

Route Sales Representative

Schwebels Baking
06.2015 - 07.2018
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Completed daily pre- and post-trip vehicle inspections.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Maintained positive relationships with customers using good communication and follow-through abilities

Assistant Manager

Circle K
03.2012 - 07.2015
  • Promoting and providing excellent customer service and resolving customer complaints
  • Handling all types of store transactions
  • Maintaining clean and pleasant store environment
  • Assisting Store Manager in hiring and training employees
  • Completing daily paperwork associated with sales and expenses
  • Handling and depositing money daily
  • Operating cash register and all other duties in store.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Driver

Crown trucking
07.2011 - 09.2011
  • Driving from Sterling, Virginia, to Maryland and Pennsylvania over night picking up and delivering cargo
  • Kept daily log of hours
  • Responsible for inspection of truck and making sure cargo was secure according to all safety regulations.
  • Followed all relevant traffic laws and safety regulations
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Delivered goods and products to customer on time and in excellent condition
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Obtained signatures from customers upon delivery of goods
  • Drove safely in various weather and road conditions to avoid accidents

Driver

Newbell moving and storage
05.2010 - 05.2011
  • Picking up and delivering house hold goods to and from customers houses and storage units through out Virginia and surrounding states
  • Performed physically strenuous activities that included pushing, pulling, lifting, and carrying 1-800lbs, alone and/or in a team structure.
  • Followed all relevant traffic laws and safety regulations
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Communicated with dispatchers and other personnel to coordinate transportation schedules
  • Cleaned vehicle regularly to maintain professional appearance
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Updated logs and tracking documents accurately and according to schedule requirements

Cook

Oysterette raw bar and grill
07.2009 - 10.2009
  • Prepping and cooking food, clean up at end of shift, checked quantity and quality of received products
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and prepared various foods for cooking or serving
  • Cleaned work areas, equipment, utensils, dishes, and silverware
  • Cooked food properly and in timely fashion using safety precautions, ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Seasoned and cooked food according to recipes or personal judgment and experience

Roll Off Driver

Sims Metal Management
03.2008 - 05.2009
  • Preformed daily inspections of truck, picked up and delivered scab metal can to customers, kept daily log of hours
  • Professionally communicated with customers
  • Refueling of truck as needed
  • Maintained safe environment and complied with all safety procedures
  • Performed physically strenuous activities that included pushing, pulling, climbing, and lifting 50-150lbs.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
  • Inspected truck for defects and safe operating condition before, during and after trips
  • Maintained telephone and radio contact with supervisor to receive delivery instructions
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills
  • Inspected load security and checked for damages
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues

Education

G.E.D -

Adult learning center
Virginia Beach, Virginia
01.2004

Class A CDL -

ATI
Virginia Beach, Virginia
01.2004

Skills

  • Policy Implementation
  • Team Leadership
  • Staff Management
  • Time Management
  • Task Delegation
  • Vehicle inspections
  • Materials transport
  • Route planning
  • Safe vehicle operation
  • Product displays
  • Shipping and packaging

Timeline

Route Driver

Swanson Industries
07.2018 - Current

Route Sales Representative

Schwebels Baking
06.2015 - 07.2018

Assistant Manager

Circle K
03.2012 - 07.2015

Driver

Crown trucking
07.2011 - 09.2011

Driver

Newbell moving and storage
05.2010 - 05.2011

Cook

Oysterette raw bar and grill
07.2009 - 10.2009

Roll Off Driver

Sims Metal Management
03.2008 - 05.2009

G.E.D -

Adult learning center

Class A CDL -

ATI

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