IT Help Desk Technician
Tradefull
Canton, OH
02.2024 - 06.2024
- Maintained inventory of IT equipment and supplies.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Provided assistance with mobile device setup and configuration.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Installed and configured new hardware, software and peripheral devices.
- Collaborated with other departments to ensure alignment between business objectives and technology initiatives.
- Updated documentation related to IT procedures and policies.
- Created user accounts and managed access privileges on networked systems.
- Provided technical support to internal customers in a timely manner.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Handled customer service issues by providing guidance or escalating for advanced support.
