Rydia Jefferson-Moore
Administrative Assistant
Middle River,MD
Summary
Authorized to work in the US for any employer Objective Seeking to utilize my knowledge that I have acquired in obtaining my Bachelor’s Degree in Sociology, as well as to leverage my strong interpersonal communication skills. Great case management and administration skilled leader looking for employment that will enhance skills already developed. To pursue a strong foundation with a growing company and establish a professional relationship with well organized cooperation. To assist a community and business by providing them with customer service.
Overview
11
11
years of professional experience
Work History
Office Assistant/Receptionist
Multi Line Financial Services
Norristown, PA
01.2015 - 01.2016
- Displayed organizational skills as well as great communication skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
Case Manager
Prudential Annuities Services
Dresher, PA
01.2016 - 05.2020
- Maintaining communication with financial professionals regarding their clients' cases
- Negotiating, interviewing, explaining information, gathering and compiling data, performing analysis of data, writing correspondence, and completing mathematical or legal tasks.
- Maintaining a case load of 25-35 cases per day.
Caseworker
Central Savannah River
Augusta, GA
09.2009 - 02.2011
- Provided administrative and executive support within a busy office.
- Managed and assisted transition clients who have been released from prison in becoming functional people in society through reform and therapy.
- Assisted abused women through our Life Skills for Women program by providing resources to help them live functionally.
- Organized and filed client intake/assessment forms.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Created treatment or service plan meeting each client's individualized needs.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assessed needs of each client and recommended appropriate services and resources.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Advocated for client rights and represented client interests at administrative hearings.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Facilitated client support groups to provide resources and assistance.
- Monitored progress towards service plan goals.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Developed and maintained relationships with community organizations and agencies.
- Coordinated with local government to provide resources to clients.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Developed and implemented programs to engage and empower underserved populations.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Implemented and developed programs to address poverty and inequality.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Facilitated outreach activities to build community awareness.
Education
Bachelor of Arts - Sociology, Criminal Justice and Social Work
Augusta State University
Associates Degree - Psychology
New Jersey City University
Skills
COMPUTER SKILLSundefined
Timeline
Case Manager
Prudential Annuities Services
01.2016 - 05.2020
Office Assistant/Receptionist
Multi Line Financial Services
01.2015 - 01.2016
Caseworker
Central Savannah River
09.2009 - 02.2011
Bachelor of Arts - Sociology, Criminal Justice and Social Work
Augusta State University
Associates Degree - Psychology
New Jersey City University
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