Otto Young

CPS Assessment Social Worker

Commonwealth of Pennsylvania: Community Corrections Centers

08.2019 - 08.2021

Assisted in developing and implementing program evaluation measures to ensure ongoing effectiveness of services provided to clients.
Reduced risk of harm to children by providing support, resources, and referrals for families experiencing crisis situations.
Assisted families in navigating complex systems such as housing assistance programs or mental health services to address barriers impeding their ability to provide safe homes for their children.
Improved child safety by thoroughly investigating reports of abuse and neglect in a timely manner.

Cleaner

CleanTECH

05.1985 - 07.2014

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Removed trash, debris and other waste materials from premises.
Used time management and efficient cleaning methods to meet deadlines.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Handled equipment, chemicals, and materials properly and with caution.
Confirmed all cleaning tools and equipment were stored properly after use.
Emptied trashcans and transported waste to collection areas.
Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Provided assistance to other staff members with cleaning of difficult areas.
Organized and used industrial cleaning products following strict safety procedures.
Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Fostered safer work environment by promptly addressing spills and potential hazards.
Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
Streamlined cleaning processes to increase efficiency without compromising on quality.
Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Cleaned walls and ceilings with special reach tools following regular schedule.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Responded immediately to calls from personnel to clean up spills and wet floors.

Mental Health Attendants

Byberry Philadelphia State Hospital

03.1981 - 06.1990

Monitoring patient behavior and progress
Assisting with daily living activities
Medication management
Taking vital sign
Providing therapeutic care
Supporting patient independence
Collaborated with team members to improve overall service quality and guest experience.
Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Responded to customer requests efficiently and with knowledgeable assistance.
Provided excellent customer service to guests by promptly responding to inquiries and requests.

Counselor

Youth Developmental Center

01.1978 - 04.1980

Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Summary

Overview

Work History

CPS Assessment Social Worker

Cleaner

Mental Health Attendants

Counselor

Education

High School Diploma -

Skills

Certification

Timeline

CPS Assessment Social Worker

Cleaner

Mental Health Attendants

Counselor

High School Diploma -

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