Ryen Beeson
Baxter,MN
Summary
Detail-oriented and service-driven professional with 15+ years of experience in customer service, public health, management, and administrative support.
Currently supporting public health programming with a focus on eligibility assistance, income calculation, and participant support for state-funded programs. Experienced in supervising staff, managing high-volume customer environments, interpreting program guidelines, and handling sensitive information in compliance with HIPPA and Minnesota data privacy regulations.
Overview
11
11
years of professional experience
Work History
Public Health Case Aide
Crow Wing County Community Services
Brainerd, MN
11.2024 - Current
- Provide front-line support to participants through 15-20+ daily phone calls, in person interactions, and ongoing text-based communication
- Assist individuals with applications, eligibility questions, required documentation, and benefit navigation for public health programs including WIC and Child & Teen Checkups
- Calculate household income using paystubs and other financial documentation to determine program eligibility
- Review and verify documentation including identification, proof of address, custody arrangements, and income sources to ensure accurate case processing
- Access and interpret Medical Assistance (MA) eligibility and insurance coverage status using state systems
- Explain program requirements, eligibility criteria, and next steps in a clear professional, and empathetic manner
- Maintain and update accurate participant records across multiple systems including OnBase, MMIS, MAXIS, SSIS, Winnie, and CATCH.
- Ensure strict compliance with HIPPA, Minnesota Government Data Practices Act (MGDPA), and confidentiality standards
- Manage multiple tasks in a fast-paced, deadline-driven environment while maintaining strong attention to detail and accuracy
- Support clinic operations by preparing documentation, organizing files, and assisting staff with administrative needs
Bartender/Server
Ernie's On Gull
Brainerd, MN
04.2026 - Current
- Deliver high-quality customer service in a fast-paced, high-volume environment
- Communicate effectively with a wide range of individuals while maintaining professionalism
- Resolve customer concerns quickly and calmly, ensuring a positive experience
- Manage multiple responsibilities simultaneously while maintaining accuracy and efficiency
- Demonstrate strong interpersonal skills, adaptability, and problem-solving under pressure
Restaurant Manager
Northern Cowboy
Brainerd, MN
11.2016 - 04.2021
- Managed daily restaurant operations in a high-volume, fast paced hospitality environment
- Supervised and scheduled staff, ensuring adequate coverage and efficient workflow
- Trained and onboarded new employees on customer service standards, safety procedures, and operational policies
- Handled customer concerns and conflict resolution with professionalism and a focus on positive outcomes
- Oversaw cash handling, reconciliation, and end-of-day reporting with high accuracy
- Ensured compliance with health, safety, and alcohol service regulations
- Developed strong leadership, communication, and multitasking skills in a high-pressure environment
Chiropractic Assistant
Lakes Chiropractic
Brainerd, MN
07.2015 - 10.2016
- Managed front desk operations including scheduling, check-in, and phone communication
- Entered and maintained patient records with accuracy in electronic systems
- Handled confidential information in compliance with privacy standards
- Assisted with general administrative and clinic support tasks
Education
Some College (No Degree) - Emergency Medicine
Central Lakes College
Brainerd, MNSkills
- Customer Service & Call Center Support
- Eligibility Assistance & Benefits Navigation
- Income Calculation & Documentation Review
- Medical Assistance (MA) Eligibility
- Public Health Program Support (WIC, Child & Teen Checkups)
- Staff Supervision & Team Leadership
- Training & Employee Development
- Data Privacy (HIPPA & MGDPA Compliance)
- Multi-system Navigation (OnBase, MAXIS, MMIS, SSIS, Winnie, CATCH)
- Conflict Resolution & Problem Solving
- Time Management in High-Volume Environments
Timeline
Bartender/Server
Ernie's On Gull
04.2026 - Current
Public Health Case Aide
Crow Wing County Community Services
11.2024 - Current
Restaurant Manager
Northern Cowboy
11.2016 - 04.2021
Chiropractic Assistant
Lakes Chiropractic
07.2015 - 10.2016
Some College (No Degree) - Emergency Medicine
Central Lakes College