Ryen Ellinger
Raleigh
Summary
Dynamic Cargo Handler with proven expertise at Forward Air, excelling in inventory control and customer service. Demonstrated adaptability and problem-solving skills, enhancing workflow efficiency and reducing errors. Recognized for implementing safety compliance measures and effectively managing hazardous materials, contributing to a streamlined supply chain and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cargo Handler
Forward Air
06.2021 - Current
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Implemented proper hazardous materials handling procedures to ensure the safe transportation of dangerous goods.
- Assisted in training new staff on company policies, safety protocols, and equipment usage for increased workforce competency.
- Demonstrated adaptability by cross-training in various roles within the warehouse operation contributing towards overall flexibility within the team.
- Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
- Safely operated heavy machinery such as forklifts, pallet jacks, and hand trucks to efficiently move cargo within the facility or onto transport vehicles.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Exhibited strong problem-solving skills to address challenges or discrepancies in cargo handling processes, ensuring minimal interruptions and timely resolutions.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
- Upheld strict confidentiality standards when working with sensitive information related to customers, shipments, or proprietary company data to maintain trust and protect business interests.
- Conducted routine inspections of equipment to identify potential hazards or malfunctions before they impacted operations or posed safety risks.
- Contributed to the achievement of company''s sustainability goals by adhering to environmentally friendly practices such as proper waste disposal and recycling initiatives.
- Inspected chemicals, weaponry and other hazardous cargo documentation.
- Supported warehouse management by assisting in tasks such as space planning, storage optimization, cleaning routines, ensuring a well-maintained working environment.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Strapped items down over protective padding to secure throughout transportation.
Sales Associate
Best Buy
09.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH05-2019
Skills
- Cargo handling
- Hazardous materials
- Inventory control
- Equipment operation
- Customer service
- Cross-training
- Safety compliance
- Problem solving
- Team collaboration
- Adaptability
- Time management
- Communication skills
- Shipping and receiving
Accomplishments
- Supervised team of 20-30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cargo Handler
Forward Air
06.2021 - Current
Sales Associate
Best Buy
09.2018 - 01.2019
High School Diploma -
Reynoldsburg High School
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