Adept at team management and enhancing customer satisfaction, I have great experience in serving families in the financial industry and continually improved by fostering client relationships and leading innovative marketing strategies. My professional experience spans law enforcement to correctional facility management, demonstrating strong influencing skills and a commitment to excellence.
Overview
24
24
years of professional experience
Work History
Correctional Officer
Branchville Correctional Facility
02.2025 - Current
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, bunks, and common areas.
Regional Leader
PRIMERICA FINANCIAL SERVICES LIMITED
08.2022 - Current
Increased regional sales by implementing innovative marketing strategies and fostering strong relationships with clients.
Collaborated with cross-functional departments to drive company-wide success through shared goals and aligned objectives.
Led regional expansion efforts that successfully opened new markets for products/services offered while managing associated risks effectively.
Expanded market presence through targeted outreach efforts, resulting in increased brand awareness and new client acquisitions.
Spearheaded talent acquisition initiatives to attract top performers who contributed significantly towards achieving regional goals.
Built long-term client relationships through exceptional account management skills that resulted in repeat business opportunities for the company.
Mentored emerging leaders within the organization, promoting professional growth and career advancement opportunities.
Enhanced customer satisfaction with focused attention on addressing concerns and implementing solutions in a timely manner.
Attended weekly meetings to discuss and optimize strategies.
Built relationships with customers and community to promote long term business growth.
Tell City Police Dept
City Of Tell City
01.2017 - 10.2024
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Secured crime scenes, gathered evidence, and questioned witnesses.
Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Investigated and reported crimes, accidents, offenses, and damage to property.
Conducted witness interviews and gathered details regarding incidents to determine best course of action.