Ryen Louderback
Excelsior Springs,MO
Summary
Adaptable professional with experience in community center and retail service environments. Known for handling customer concerns, processing transactions, and maintaining accurate records with professionalism. Strong multitasking and time management skills support efficient, friendly service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Attendent
Excelsior Springs Community Center
Excelsior Springs, Missouri
06.2022 - Current
- Checked in guests and verified facility access at reception
- Provided excellent customer service to ensure guest satisfaction.
- Welcomed a large volume of guests and improved overall customer service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved concerns with courteous service and clear communication
- Responded promptly to emails and phone calls from customers seeking assistance.
- Managed phone calls, messages, and member service requests
- Handled cash, payments, and receipt records at the front desk
- Processed class registrations, reservations, and program sign-ups
- Coordinated with staff on room schedules and event needs
- Updated member files and maintained accurate visitor logs
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, ran reports, and delivered updates on occupancy and revenue.
Customer Service Representative
Price Chopper
Gardner, Kansas
11.2021 - 07.2026
- Assisted customers with questions, returns, and store policy at the Price Chopper service desk.
- Processed payments, refunds, and exchanges using POS systems.
- Handled cash drawer balancing and register closeout procedures.
- Resolved customer concerns calmly and professionally.
- Supported loyalty program sign-ups and account lookups.
- Coordinated with store departments to locate products and resolve issues.
- Trained new associates on service desk procedures and customer support.
- Answered customer inquiries, providing accurate information on products and services to enhance customer understanding.
- Delivered excellent customer service to resolve complaints promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified and suggested improvements to customer service processes, contributing to enhanced service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Arts - Broadcast Journalism
Johnson County Community College
Overland Park, KS05-2029
Skills
- Customer service
- Guest services
- Payment processing
- Cash management
- Problem resolution
- Interview techniques
- Training and mentoring
- Microsoft Office
- Time management
- Multitasking
- Team building
- Listening skills
- Verbal communication
- Facility safety
Certification
- CPR Certification
Timeline
Front Desk Attendent
Excelsior Springs Community Center
06.2022 - Current
Customer Service Representative
Price Chopper
11.2021 - 07.2026
Associate of Arts - Broadcast Journalism
Johnson County Community College