Ryen Marsh
Troy
Summary
Developed skills in customer service and sales in fast-paced retail environment, looking to transition into new field. Demonstrated ability to engage with customers and handle transactions efficiently. Excited to bring transferable skills in communication and problem-solving to new opportunity.
Overview
4
4
years of professional experience
Work History
Retail Associate
Kohls Corporation
Huber Heights, Ohio
10.2024 - Current
- Provide excellent customer service in a fast paced retail environment while resolving customer complaints and issues efficiently.
- Train and mentor new employees and provide hands-on guidance on company policies, customer service standards, and daily operational procedures.
- Manage multiple tasks during peak hours including online orders, sales floor and register while assisting customers and supporting team members.
- Operate POS systems for transactions, returns and actively promote Kohls rewards and credit card applications.
- Fulfill online orders by collaborating with team members and managers to locate merchandise, ensuring accuracy and timely completion.
Dance Instructor
Center Stage Academy of Dance
Troy, Ohio
09.2022 - Current
- Motivate and guide large groups to reach goals and grow in a positive, secure setting.
- Make quick, effective judgments in a fast-paced environment, while adjusting to unexpected changes.
- Dedicate time to independent preparation to provide the best possible learning experience for students.
- Handle student or parent concerns with professionalism, mediating conflicts and finding solutions that maintain a positive learning environment.
- Hold students and myself to high standards, thoughtfully planning music, costumes, and choreography to ensure class excellence and recital readiness.
Education
Associate of Applied Business - Entrepreneurship
Edison State Community College
Piqua, OH05.2024
Skills
- Customer Service
- Conflict Resolution
- Prioritizing Tasks Efficiently
- Flexibility and Adaptability
- Building Positive Relationships
- Strong Verbal Communication
- Group and Private Leadership
- Attention to Detail
- Collaboration
- Positive and engaging demeanor
- Reliability
Timeline
Retail Associate
Kohls Corporation
10.2024 - Current
Dance Instructor
Center Stage Academy of Dance
09.2022 - Current
Associate of Applied Business - Entrepreneurship
Edison State Community College