Ryenn Pothier
Seattle,WA
Summary
Professional Client Services Coordinator with over 5 Years experience exceeding customer and management expectations. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and clientele.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
OpenSquare
Seattle, WA
07.2021 - Current
- Managed client accounts, including billing, payments and scheduling of services.
- Keeping updated documentation of contract rates, client acknowledgements, and financial agreements.
- Task delegation to appropriate departments.
- Created detailed project plans outlining timelines, objectives, milestones and resources required.
- Implemented strategies aimed at improving customer retention rates and increasing overall sales.
- Generated monthly performance reports highlighting key metrics such as response times and customer satisfaction ratings.
Administrative Assistant
Bill Korum's Puyallup Nissan
Puyallup, WA
09.2017 - 07.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
Education
BBA - Business Administration
University of Washington
01-2021
Associate of Arts - Business
Green River College
01-2019
Skills
- Office 365 Suite
- Process Improvement
- Staff and User Training
- Escalation Management
- Database Management
- Client Relationship Building
Professional Refrences
Korum's
- Amy Hernandez - OpenSquare: Operations Coordinator
ahernandez@open-sq.com ; (253) 740-5427
- Gwen Leonard - OpenSquare: Account Executive
Gleonard@open-sq.com ; (206) 979-0284
- Marina Hicks Korum'sKorum's Puyallup Nissan
MarinaH@puyallupnissan.com ; (253) 307-6466
Timeline
Client Service Coordinator
OpenSquare
07.2021 - Current
Administrative Assistant
Bill Korum's Puyallup Nissan
09.2017 - 07.2021
BBA - Business Administration
University of Washington
Associate of Arts - Business
Green River College
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