Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryesha Ferguson

Gleniston Gardens,BH

Summary

Proven track record in enhancing dining experiences at Katsuya Baha Mar, leveraging expertise in food safety practices and exceptional guest relations. Skilled in swiftly turning tables and maintaining professional appearance, significantly boosting efficiency and customer satisfaction. Demonstrated ability to foster positive customer relationships, contributing to increased referrals and business loyalty.

Overview

17
17
years of professional experience

Work History

Busser

Katsuya Baha Mar
05.2023 - Current
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Restaurant Hostess

Katsuya Baha Mar
08.2017 - 05.2023
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating, and menu information.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided patrons with estimated waiting times during peak service hours.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Restaurant Hostess

Twin Brothers
09.2013 - 03.2015
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Waitress

Sea Food Haven
01.2008 - 07.2011
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

Doris Johnson
Nassau Bahamas
2007

Skills

  • Table Bussing
  • Regulatory Compliance
  • Beverage Service
  • Quality Assurance
  • Server Support
  • Guest Relations
  • Turning Tables
  • Food safety practices
  • Workplace Safety
  • Cleaning and sanitizing
  • Table setting knowledge
  • Cleaning procedures
  • Professional Appearance
  • Food Safety

Timeline

Busser

Katsuya Baha Mar
05.2023 - Current

Restaurant Hostess

Katsuya Baha Mar
08.2017 - 05.2023

Restaurant Hostess

Twin Brothers
09.2013 - 03.2015

Waitress

Sea Food Haven
01.2008 - 07.2011

High School Diploma -

Doris Johnson

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Ryesha Ferguson