Ryesha Mills

• Manage and support our community of 87 townhomes as the property manager, acting leasing professional, maintenance coordinator, and bookkeeper.
• Manage and support the maintenance technician by being a resource of information, motivating him, approving training sessions, rewarding him and keeping an open door for feedback and suggestions to keep morel at it highest.
• Assist prospective tenants by providing full details of available homes, the application and approval process, and providing guided tours while being professional and supportive.
• Coordinate with contractors to meet the property goals for projects, inspections, monthly service duties, and turnover production.
• Provide effective and efficient communication when scheduling maintenance repairs, announcing community updates and events, giving violations, negotiating contracts, collecting rent, processing complaints, and communicating with management.
• Provide feedback and suggestions to improve the quality of living for residents, while keeping budget goals as a priority.
• Process applications while maintaining company standards by adhering to proper screening results, and remaining consistent to meet occupancy goals.
• Continuously decrease delinquency through transparent and respectful communication, working with local non-profit agencies, and completing timely court filings for failure to pay rent cases.
• Complete monthly reports including, daily activity, weekly production, variance, delinquency, commissions and market surveys.
• Process invoices for timely payments to vendors, contractors, and service providers.
• Process weekly payroll.
• Attend company and regional meetings.
• Assist regional and corporate management as requested.

• Assume all responsibility for the Account Receivables role and department
• Manage the collection process and aged accounts by utilizing the aging report to identify delinquencies throughout customer accounts
• Provide weekly aging updates and risk assessment results to keep senior management educated on current status and coming risks.
• Stabilize cash flow by diligently contacting customers and providing account details to prompt questions and concerns that lead to account recovery payments
• Utilized best practices to process new customer credit applications and determine credit worthiness and payment terms
• Manage Rebate and CO-OP contracts, accruals, and payouts monthly, quarterly, and yearly by tracking and issuing credits according to customer agreements; ultimately retaining the business relationships
• Perform general journal entries according to GAAP to assist the GL Accountant
• Assist Sales Department with pricing by taking responsibility of trade agreement journal entries for initiation of new products, price changes, or sales offers to allow sales agents to be most active in recruiting new customers
• Assist Customer Service Department by acting as the help desk when orders need adjusting or review and release of credit management holds.
• Account auditing and reconciliation to maintain clean and accurate customer accounts and general ledgers
• Completion of Period Close tasks such as audits and accruals
• Work with the customer's account payables department to effectively assist with managing the customer account on our end and Dunlop's account as their vendor or manufacturer, allowing seamless communication and accurate and timely payments
• Submit monthly tax data to Vertex Inc. online portal for tax filings and exemptions to remain in compliance with the law and decrease penalties
• Manage customer chargebacks and claims for shortages and pricing differences. Initiate disputes to reduce write off amounts
• Manage the RGA process for customer complaints by working with customer service, warehouse managers, and third-party shipping affiliates to promptly issue credits or invoices for shipping, billing, and defective product complaints
• Invoice processing utilizing Dynamics365, SPS and customer portals such as Amazon Vendor Portal, Taulia and many more
• Review and provide feedback for innovative and efficient improvements of the Dunning Process to reduce DSO
• Utilize daily operation systems including D365, SPS, Taulia, Axle Credit Management, Clover Square Space Payment Processing, Affiliated Distributors Portal, Ayden Payment Processing, Smartsheet, Power BI-SPOT, Microsoft Office and more
• Utilize natural customer service techniques to successfully and effectively communicate when assisting customers, managing delinquencies, and working with office staff in a world leading manufacturing company-Dunlop Protective Footwear

• Supervised, coached, and trained office team of 5 employees.
• Handled all escalated inquiries and complaints from investors and residents.
• Process account payables, account receivables, managed and audited company bank accounts and deposit batches.
• Audit resident and investors accounts for accuracy and balancing.
• Process move-in and move-outs including security deposit processing and reconciliation in Buildium platform and bank account.
• Train and manage process for court filings and hearings including failure to pay rent, tenant holding over, and wrongful detainer cases.
• Finalized employee handbook and office procedures to assist in stabilizing company. Managed daily operations.

• Established relationships and provided guidance to residents and office staff to create positive and collaborative environment.
• Responsible for first level escalations and problem resolution for tenants.
• Research, file, and renew homeowner documents to secure wellbeing of their investments such as Lead and State Rental Licenses, water bills, gas and electric, ground rent, and taxes.
• Manage delinquency and rental payments while identifying and resolving ledger errors.
• Oversee property keys and lockbox codes for 100 stand-alone properties.
• Manage and process resident lease renewals and violations.
• Assist senior manager and company owner as needed.

• Oversee, coach, and train rent collection specialist at 8 properties totaling over 3,400 units.
• Collaborate with each property manager to discuss property financials and goals.
• Responsible for monthly financial reports relating to uncollectible rent and rental assistance programs to identify trends and opportunities.
• Established and maintain relationships with large non-profit organizations to create personable touch when assisting residents through attentive service and prompt issue resolution.
• Delivered engaging presentations during regional manager meetings to give updates and innovative ideas to positively impact regional revenue.
• Work with A/R and A/P departments to resolve check scan deposits, refunds, and balance batches as needed.
• Host team building events and contests among 8 rent collection specialists.
• Owning role as leader by assisting any department as needed while on site such as emergencies and escalations.

• Perform in all operational areas including leasing, rent collections, resident services, and maintenance.
• Assist leasing staff with prospects and residents as needed, such as reviewing applications and answering general inquiries.
• Take responsibility and resolve office escalations relating to resident concerns.
• Complete final move-out walk-throughs with tenants to identify required repairs.
• Perform rent collection duties such as educating residents and contacting lease holders via phone, email, text, and physical notices.
• Process payments and creating batch reports to be delivered to A/R department.
• Process rental payments for Section8 and voucher tenants; complete process for rental increases and renewals.
• Audit resident accounts for accuracy and balancing.
• File FTPR court filings through Ewrit Filings software and attend court to represent company in tenant-landlord disputes.
• Coordinate with county constable to execute evictions.
• Coordinate with maintenance team and outside vendors to efficiently carry out unit turns and work order requests.
• Complete monthly variance reports and audit GL Codes for errors regarding account allocation and purchase orders.
• Submit weekly payroll for office staff and maintenance staff via ADP.

Manage resident events.

• Cover property manager roll when he/she is out of office.

• Investigated and resolved accounting, service and delivery concerns. Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
• Assist in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
• Investigated disputes and handled suspected fraud with diligence and attention to detail.
• Participated in regular training sessions to stay up to date on industry trends, regulatory changes, and product offerings.
• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
• Worked closely with various internal departments such as lending or investments, ensuring seamless communication between teams for optimal client outcomes.
• Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
• Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.