Ryesheia McLin
………..
Summary
Accomplished Customer Service Representative with 28+ years of experience in telephone customer service. Proficient in sales, tech support, troubleshooting, data entry, telemarketing, debt collection, and customer care. Demonstrated ability to provide exceptional customer service in diverse external and internal customer service settings.
Overview
28
28
years of professional experience
Work History
Customer Care Specialist Mgr.
Change Healthcare
01.2022 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Maximized customer satisfaction by organizing Product or Service repairs, replacements and deliveries.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Retained at-risk customers by identifying their needs and offering tailored solutions, resulting in reduced churn rates.
Appraisal Sales Specialist
Mountainseed Appraisal Management LLC
03.2013 - 02.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Bank Tell- Mortgage Financier
BBV Compass Bank
04.2001 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Care Coordinator
United Healthcare
09.1996 - 11.2000
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Took ownership of customers issues to follow problems through to resolution.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Created customer support strategies to increase customer retention.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maximized customer satisfaction by organizing Product or Service repairs, replacements and deliveries.
- Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
- Coordinated closely with sales representatives to ensure seamless transitions from initial inquiry to purchase completion.
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
Education
University of Texas @ Dallas
Dallas, TXAssociate Of Engineering - Software Engineering
Atlanta Metropolitan State College
Atlanta, GASkills
- Communication
- Time Management
- Problem Solver
- Rapport Builder
- Attentive Listener
- Adaptability
- Leadership
- Computer
- Stellar Customer Service
- Effective Communicator
- Excellent Time Management
- Exceptional Upselling skills
- Creative Problem Solver
- Tactful with Diplomacy
- Highly Dependable and Reliable
- Internet Savvy
Timeline
Customer Care Specialist Mgr.
Change Healthcare
01.2022 - 09.2024
Appraisal Sales Specialist
Mountainseed Appraisal Management LLC
03.2013 - 02.2019
Bank Tell- Mortgage Financier
BBV Compass Bank
04.2001 - 10.2012
Customer Care Coordinator
United Healthcare
09.1996 - 11.2000
University of Texas @ Dallas
Associate Of Engineering - Software Engineering
Atlanta Metropolitan State College
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