Rykera Peters
Slidell,LA
Summary
Positive and upbeat healthcare team member trained in nursing fundamentals, Medical Surgical Nursing and Anatomy. Multitasks in fast-paced environments and provides level-headed emergency response. Highly organized with service-oriented approach. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cardiovascular Intermediate Care RN
Touro Infirmary Hospital
New Orleans, LA
03.2025 - Current
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Supervised cardiac monitors, titrated cardiac medication drips, alarms and oxygen delivery devices.
- Responded to life-saving situations using appropriate resuscitation techniques and emergency protocols.
- Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
- Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Implemented infection control measures to prevent the spread of infections within the ICU.
Customer Experience Agent
Penn Entertainment
Jersey, NJ
01.2023 - 01.2025
- Provided technical support for customer's account related issues.
- Resolved customer queries and complaints in a timely manner.
- Analyzed customer feedback to identify potential areas of improvement.
- Developed strategies to ensure high-quality customer service standards.
- Monitored customer interactions to ensure compliance with company policies and procedures.
- Conducted outbound calls to follow up on pending requests from customers.
- Received incoming calls from customers seeking assistance or advice regarding products or services offered.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Communicated with customers via phone, email and online chats.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
Customer Service Representative
General Dynamics IT
Fairfax, VA
12.2016 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Bachelor of Science in Nursing
Capella University
Minneapolis, MN09-2025
Associate of Applied Science - Associate Degree Nursing
Pearl River Community College
Poplarville, MS12-2024
Associate of Arts - Allied Health Career Pathway
Pearl River Community College
Poplarville, MS05.2021
High School Diploma -
West Marion High School
Foxworth, MS05.2016
Vocational Certification - Allied Health And Information Technology
Carl Loftin Career Technical
Columbia05.2015
Skills
- Medical Terminology
- Excellent communication skills
- Insurance Claims
- Risk management evaluation background
- MS Office proficient
- Exceptional customer service
- Reliable and trustworthy
- Conflict Resolution
- Computer skills
- Problem resolution
Accomplishments
- Fall 2024 Class Vice President
- Mississippi Organization for Associate Degree Nursing (MOSA)
- 2023 Foundations Scholarship Recipient
- 2024 ONW Scholarship Recipient
- Health Occupational Students of America
- LANTERN Nurse Residency
Certification
- BLS Certification
- NIHSS Stroke Certification
References
References available upon request.
Timeline
Cardiovascular Intermediate Care RN
Touro Infirmary Hospital
03.2025 - Current
Customer Experience Agent
Penn Entertainment
01.2023 - 01.2025
Customer Service Representative
General Dynamics IT
12.2016 - 01.2023
Associate of Arts - Allied Health Career Pathway
Pearl River Community College
High School Diploma -
West Marion High School
Vocational Certification - Allied Health And Information Technology
Carl Loftin Career Technical
Bachelor of Science - Bachelor of Science in Nursing
Capella University
Associate of Applied Science - Associate Degree Nursing
Pearl River Community College