Rykeyshia Mayweather
Fairfield,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2021 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Personal Shopper
Walmart
03.2020 - 01.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Communicated with vendors to stay informed of new products and stock availability.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environments, managing day - to-day operations and decisions
Picker
Salon Centric Distribution Center
10.2018 - 03.2020
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Prepared and checked outbound shipments for accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
Crew Member
Dairy Queen Grill & Chill
03.2017 - 10.2018
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
05.2019
Skills
- Fleet Dispatching
- Trained in Salesforce
- Oracle PeopleSoft
- Service-Orientation
- Retail Sales Customer Service
Timeline
Customer Service Representative - Teleperformance
01.2021 - Current
Personal Shopper - Walmart
03.2020 - 01.2021
Picker - Salon Centric Distribution Center
10.2018 - 03.2020
Crew Member - Dairy Queen Grill & Chill
03.2017 - 10.2018
Bessemer City High School - High School Diploma,