RYKKAYA JENKINS
Sacramento,CA
Summary
Reliable and versatile professional with 6+ years of experience in customer service, retail sales, caregiving, call center operations, and salon environments. Strong background in customer engagement, sales support, de-escalation, client care, documentation, and maintaining clean and safe workspaces. Proven ability to meet performance goals, adapt quickly, and work effectively in fast-paced, team-oriented or independent roles.
Overview
9
9
years of professional experience
Work History
Salon Assistant / Stylist
Express Weave Bar
09.2025 - Current
- Provide salon services and support in a fast-paced environment
- Maintain sanitation, cleanliness, and safety standards
- Support appointment flow and customer satisfaction
Sales Consultant
Windsor
06.2024 - 07.2025
- Assisted customers with product selection and styling recommendations
- Supported sales goals through customer engagement and upselling
- Operated POS systems and processed cash and card transactions
- Maintained organized sales floor and stock areas
Caregiver
IHSS
01.2017 - 07.2025
- Provided in-home care and assistance with daily living activities
- Ensured client safety, comfort, and emotional support
- Followed care plans and maintained accurate documentation
- Communicated effectively with clients and family members
Customer Service / Sales Representative
California Sun
01.2022 - 06.2024
- Delivered high-quality customer service and built repeat clientele
- Consistently exceeded daily sales goals ($22+ vs. $4 minimum)
- Educated customers on products, services, and promotions
- Handled customer concerns using de-escalation techniques
- Maintained clean, organized service rooms and equipment
Call Center Representative
Blue Shield of California
04.2020 - 01.2022
- Managed 60-80 inbound calls daily in a high-volume call center
- Assisted members with benefits, claims, and account updates
- Used de-escalation skills to resolve concerns professionally
- Maintained 95% accuracy and customer satisfaction scores
Education
High School Diploma - undefined
Laguna Creek High School
Sacramento, CA01.2019
Skills
- Customer Service
- Retail Sales
- Sales Support
- Upselling
- Cash Handling
- POS Systems
- Inventory Support
- Inbound & Outbound Calls
- Call Center Operations
- De-escalation & Conflict Resolution
- Caregiving & Personal Assistance
- Cleaning, Sanitation & Safety Procedures
- Time Management
- Reliability
- Team Collaboration
- Documentation & Record Keeping
- Microsoft Office (Word, Excel, Outlook)
Timeline
Salon Assistant / Stylist
Express Weave Bar
09.2025 - Current
Sales Consultant
Windsor
06.2024 - 07.2025
Customer Service / Sales Representative
California Sun
01.2022 - 06.2024
Call Center Representative
Blue Shield of California
04.2020 - 01.2022
Caregiver
IHSS
01.2017 - 07.2025
High School Diploma - undefined
Laguna Creek High School