Rykki Rudd
Las Vegas,NV
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
Beer Park
11.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front Desk
Advanced Dermatology & Cosmetic Surgery
10.2020 - 11.2021
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed and welcomed large volume of patients to business per day, improving overall customer service and engagement.
- Offered exceptional services and support to team members and guests, maximizing productivity and patient satisfaction.
- Solved minor customer issues and escalated major problems immediately to office manager.
Server
Black Tap
10.2019 - 10.2020
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
Cocktail Server
Holsteins
10.2017 - 10.2019
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Maintained clean and organized bar area, including bar tables and chairs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Anticipated guest needs and provided proactive service.
Assistant General Manger/Bartender
Tipsy Robot
05.2017 - 10.2017
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Spa and Salon Receptionist/Licensed Esthetician
Mirage Hotel
04.2015 - 05.2017
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Offered skin rejuvenation and cellulite reduction therapy services.
- Educated clients on skin care procedures and products.
- Maintained appropriate decorum and professionalism at all times.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
Sales Associate
Sports Chalet
06.2013 - 04.2015
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Licensed Esthetician -
Aveda Institute Las Vegas
Las Vegas, NV5 2016
HIGH SCHOOL DIPLOMA -
Bonanza High School
Las Vegas, NV2013
Skills
- Guest Engagement
- Daily Specials Memorization
- Safe Food Handling
- Menu Presentation
- Cash Handling
- Service Prioritization
Timeline
Server
Beer Park
11.2021 - Current
Front Desk
Advanced Dermatology & Cosmetic Surgery
10.2020 - 11.2021
Server
Black Tap
10.2019 - 10.2020
Cocktail Server
Holsteins
10.2017 - 10.2019
Assistant General Manger/Bartender
Tipsy Robot
05.2017 - 10.2017
Spa and Salon Receptionist/Licensed Esthetician
Mirage Hotel
04.2015 - 05.2017
Sales Associate
Sports Chalet
06.2013 - 04.2015
Licensed Esthetician -
Aveda Institute Las Vegas
HIGH SCHOOL DIPLOMA -
Bonanza High School
Similar Profiles
Brenden MorenoBrenden Moreno
Busser/Assistant Food Runner at Beer ParkBusser/Assistant Food Runner at Beer Park
Triston MengTriston Meng
Busser at Beer ParkBusser at Beer Park
Jerry HughesJerry Hughes
Buser at Beer ParkBuser at Beer Park