Ryla Vela
San Antonio,TX
Summary
Dynamic customer service training specialist with a proven ability to enhance team performance and elevate service standards at Chick-fil-A. Recognized for developing innovative coaching programs that foster professional growth and create positive customer experiences. Strong work ethic and welcoming demeanor contribute to exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Trainer
Chic-Fil-A
San Antonio, TX
08.2022 - Current
- Researched best practices in customer service training methods and developed innovative strategies accordingly.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Maintained detailed records of employee performance during customer service training sessions.
- Explained goals and expectations required of trainees.
- Created standardized policies, procedures, and guidelines for customer service representatives.
- Devised programs to develop executive potential among employees in lower-level positions.
- Served as a resource person for questions about the company's products or services from both internal staff members and external customers.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
Customer Service Representative
Nothing Bundt Cakes
Corpus Christi, TX
05.2022 - 08.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided accurate information about products and services to customers.
Education
Some College (No Degree) - Psychology
The University of Texas At San Antonio
San Antonio, TXSkills
- Coaching techniques
- Task delegation
- Program development
- User support
- Group facilitation
- Feedback delivery
- Stress tolerance
- Strong work ethic
- Team player mentality
- Welcoming demeanor
- Professional appearance
References
References available upon request.
Timeline
Customer Service Trainer
Chic-Fil-A
08.2022 - Current
Customer Service Representative
Nothing Bundt Cakes
05.2022 - 08.2022
Some College (No Degree) - Psychology
The University of Texas At San Antonio
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