Rylan Gladfelter
North Olmsted
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, previously excelling as Head Lifeguard at Canterbury Woods Pool, a retail associate and a server. Proven ability to enhance guest engagement and streamline operations through effective team collaboration and advanced lifesaving certifications. Committed to maintaining high cleanliness standards and ensuring safety in all environments. As well as, excellent customer service skills and being able to tackle any situation in an appropriate manner.
Overview
3
3
years of professional experience
Work History
Head Lifeguard
Canterbury Woods Pool (HOA)
05.2022 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Made sure all staff had proper and up to date certifications and the proper equipment.
Brand Ambassador
Aerie By American Eagle
10.2022 - 01.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Server
Burntwood Tavern
06.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Marketing
Ohio University
Athens, OH05-2027
High School Diploma -
North Olmsted High School
North Olmsted, OH06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Memory retention
- Menu memorization
- Team collaboration
- Sales techniques
- Suggestive selling
Timeline
Server
Burntwood Tavern
06.2024 - 01.2025
Brand Ambassador
Aerie By American Eagle
10.2022 - 01.2024
Head Lifeguard
Canterbury Woods Pool (HOA)
05.2022 - 08.2023
Bachelor of Science - Marketing
Ohio University
High School Diploma -
North Olmsted High School
Similar Profiles
Sydni MulliganSydni Mulligan
TV Host at HOATV Host at HOA
TAYLOR MADUTAYLOR MADU
Pool Attendant at HOAPool Attendant at HOA
Graham SageGraham Sage
Volunteer at HOAVolunteer at HOA