Ryland Ogle
Avon,OH
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
16
16
years of professional experience
Work History
Sr. Team Lead
Bass Pro Shops
07.2023 - Current
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Educated staff on organizational mission and goals to help employees achieve success.
- Successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
Front End Team Lead
Bass Pro Shops
02.2017 - 07.2023
- Managed efficient cash register operations.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Representative
Cabela's
09.2016 - 02.2017
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Cabela's
06.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ticket Seller
Avon Lake High School Athletic Boosters
08.2008 - 06.2015
- Sold, printed, and issued tickets to guests.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
Education
High School Diploma -
Avon Lake High School
Avon Lake, OH06.2015
Skills
- Idea Development and Brainstorming
- Time Management
- Computer Skills
- People Management
- Giving Constructive Feedback
- Teamwork and Collaboration
- Cash Handling
- Attention to Detail
- Technical Support
- Problem-Solving
- Supervision and leadership
Timeline
Sr. Team Lead
Bass Pro Shops
07.2023 - Current
Front End Team Lead
Bass Pro Shops
02.2017 - 07.2023
Customer Service Representative
Cabela's
09.2016 - 02.2017
Cashier
Cabela's
06.2016 - 09.2016
Ticket Seller
Avon Lake High School Athletic Boosters
08.2008 - 06.2015
High School Diploma -
Avon Lake High School
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