Ryland Sheppard
Manor
Summary
Punctual Tech, installs, maintains and tests various systems and equipment. Goal-oriented individual comfortable working at heights and lifting heavy machinery. Recognized for consistently providing high level of customer service and outstanding troubleshooting talents. Capable Repair Tech experienced working in challenging environments. Excited about opportunity to take next career step with Trillium. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Data center professional with proven track record in managing critical infrastructure and maintaining high operational standards. Known for reliability and flexibility in adapting to evolving requirements, contributing to team success and operational excellence. Expertise in hardware maintenance, network configuration, and problem-solving.
Overview
4
4
years of professional experience
Work History
Data Center Technician
IES Communications
03.2025 - Current
- Installed and configured servers, ensuring optimal performance and uptime.
- Conducted routine maintenance and troubleshooting to minimize downtime.
- Collaborated with cross-functional teams to enhance data center operations.
- Implemented best practices for hardware management and inventory control.
- Installed and managed structured cabling infrastructure.
- Dressed and labeled cables for easy identification and traceability.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
Data Center Technician
IES Communications
03.2025 - Current
- Developed documentation for standard operating procedures, improving team onboarding efficiency.
- Conducted field testing and troubleshooting of fiber optic systems to ensure optimal performance.
- Collaborated with team members to maintain safety protocols during project execution.
- Monitored inventory levels of cable materials, ensuring timely procurement for ongoing projects.
- Enhanced team efficiency by effectively organizing and distributing cable pulling tasks.
Enterprise Performance Management System (EPMS)
IES Communications
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
Low Voltage Electrician
Trillium Professional
07.2024 - 10.2024
- Utilized various hand tools, power tools, testing equipment properly while working on projects.
- Performed regular inspections of low voltage equipment to ensure optimal performance.
- Coordinated with other trades professionals on-site to avoid conflicts during installations or maintenance work.
- Kept records of completed jobs, materials used, hours worked, and any issues encountered during project.
- Read and interpreted blueprints, schematics, and wiring diagrams for accurate installations.
- Traced faults and verified operational status by testing individual components.
- Troubleshot malfunctions in low voltage devices and provided necessary repairs or replacements.
- Kept all job sites clean and tidy to deliver fast, accurate work.
- Diagnosed faults and failures using hand tools and test kits.
- Cleared left-over cables and trash after installation and repair work.
- Traced existing wiring and cabling with sketches and blueprints.
Low Voltage Electrician
Low Voltage Electrician
11.2023 - 07.2024
- Troubleshot malfunctions in low voltage devices and provided necessary repairs or replacements.
- Utilized various hand tools, power tools, testing equipment properly while working on projects.
- Coordinated with other trades professionals on-site to avoid conflicts during installations or maintenance work.
- Traced faults and verified operational status by testing individual components.
- Diagnosed faults and failures using hand tools and test kits.
- Installed and pulled wiring through conduits to complete circuits.
- Utilized fusion splicing equipment to join optical fibers with minimal signal loss.
Repair Technician
Ark Technical Services
01.2023 - 06.2024
- Met best-in-class quality standards by inspecting and testing completed work to identify and resolve defects.
- Restored function and performance with common and advanced repair actions, including lubricating parts and replacing components.
- Completed field repairs using good assessment, troubleshooting and diagnostics abilities.
- Replaced damaged parts such as screens, batteries, and charging ports.
Internet Sales Consultant
Harley-Davidson
11.2021 - 11.2023
- Produced monthly sales and marketing reports for performance analysis, marketing campaign tracking and cost assessments.
- Helped customers make product selections and promoted specific options with highly desired features.
- Converted qualified leads into office appointments with onsite sales representatives.
- Responded promptly to customer inquiries via email, phone, and live chat.
Education
High School -
Monarch ARP
East Rock Rapids, Iowa05.2020
Skills
- Customer Service
- Cat 5/6 Testing
- Component Replacement
- Power Tools & Equipment
- Heavy Lifting
- Tech-Savvy
- Fiber Optic Installer
- Ethernet Network
- System Installation
- Self Motivation
- Relationship Building
- Time Management
- Cat 5/6 Termination
- Equipment Maintenance
- System Trouble Shooting
- Ethical Conduct
- Problem Solving
- OSHA 10 certified
LANGUAGE
English - Native
Timeline
Data Center Technician
IES Communications
03.2025 - Current
Data Center Technician
IES Communications
03.2025 - Current
Enterprise Performance Management System (EPMS)
IES Communications
03.2025 - Current
Low Voltage Electrician
Trillium Professional
07.2024 - 10.2024
Low Voltage Electrician
Low Voltage Electrician
11.2023 - 07.2024
Repair Technician
Ark Technical Services
01.2023 - 06.2024
Internet Sales Consultant
Harley-Davidson
11.2021 - 11.2023
High School -
Monarch ARP
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