Rylee Balok

• Assist contact center agents by answering questions, troubleshooting issues, and guiding agents through complex client interactions.
• Provide real-time feedback and support to ensure agents are offering accurate and helpful information to clients.
• Handle inbound calls, providing exceptional service and support to ensure high client satisfaction.
• Conduct research on client issues and assist in resolving discrepancies, maintaining confidentiality and user experience.
• Maintain case management systems, documenting client information and agent inquiries efficiently.

• Fostered client relationships, delivering superior service and ensuring customer satisfaction.

• Collaborated with team to create engaging visual displays, boosting showroom appeal.

• Assisted fashion stylists in diverse projects, ensuring smooth operation and organization.

• Conducted meticulous evaluations of wardrobe elements for photo shoots, enhancing brand presentation.

• Analyzed fashion trends and competitor products, driving brand aesthetic improvement.

• Enhanced customer satisfaction by actively listening and promptly responding to requests.

• Boosted sales by recommending menu items and daily specials.

• Ensured efficient service by accurately recording and communicating orders to kitchen staff.

• Processed payments, ensuring accurate financial transactions.

• Regularly checked on customers to guarantee satisfaction with food and service.