Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rylee Dunham

Lincoln,NE

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Front Office Specialist

Nebraska State Patrol
Lincoln, NE
02.2024 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered telephone calls, responded to inquiries and provided information regarding services.
  • Scheduled appointments for clients according to established procedures.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Performed fingerprinting services for new hires, background checks and other purposes.
  • Verified identity documents presented by customers to ensure accuracy prior to taking fingerprints.
  • Took buguel swabs of SOR's.

  • Coordinated extra-curricular activities that promoted physical activity, teamwork, and leadership skills.

Customer Service Representative

Ameritas
Lincoln, NE
05.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Showed patience and integrity in high stress work environments.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained a positive atmosphere during meetings by mediating conflicts or disagreements.

Bank Teller

Union Bank And Trust
Lincoln, NE
06.2022 - 05.2023
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Performed cash handling duties including counting currency, coins and checks.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Education

GED -

Lincoln North Start
Lincoln
05-2022

Skills

  • Customer Service Management
  • Document Management
  • Guest check-in and check-out
  • Conflict Management
  • Guest Relations
  • Basic accounting
  • Communication
  • Teamwork and Collaboration

Timeline

Front Office Specialist

Nebraska State Patrol
02.2024 - Current

Customer Service Representative

Ameritas
05.2023 - 02.2024

Bank Teller

Union Bank And Trust
06.2022 - 05.2023

GED -

Lincoln North Start

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Rylee Dunham