Rylee Flynn
Moab,UT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Member Service Advisor & Loan Officer
Eastern Utah Community Credit Union
03.2023 - Current
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information on products and services.
- Streamlined the membership application process for quicker approvals and improved customer experience.
- Assisted members in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
- Developed strong relationships with members, resulting in increased repeat business and referrals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Collaborated with underwriters to expedite approvals for qualified applicants, increasing efficiency of the approval process.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Maintained strict confidentiality of bank records and client information.
Receptionist
Moab Family Chiropractic
02.2022 - 02.2023
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Paraprofessional
Helen M Knight Elementary School
01.2021 - 02.2022
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Legal Secretary
Law Office Of Happy Morgan
12.2018 - 03.2020
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Scheduled all appointments, appearances and briefings.
Education
Cosmetology License - Cosmetology/Barbering
Paul Mitchell The School - Provo
Provo, UT07.2017
High School Diploma -
Grand County High School
Moab, UT05.2016
Skills
- Customer Service
- Service Recommendations
- Customer Support
- Account Management
- Self Motivation
- Time management abilities
- Multitasking Abilities
- Decision-Making
- Policy understanding
- Product and service knowledge
- Multitasking
- Organizational Skills
Timeline
Member Service Advisor & Loan Officer
Eastern Utah Community Credit Union
03.2023 - Current
Receptionist
Moab Family Chiropractic
02.2022 - 02.2023
Paraprofessional
Helen M Knight Elementary School
01.2021 - 02.2022
Legal Secretary
Law Office Of Happy Morgan
12.2018 - 03.2020
Cosmetology License - Cosmetology/Barbering
Paul Mitchell The School - Provo
High School Diploma -
Grand County High School
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