Rylee Gardner
Flagstaff,AZ
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Quick and efficient with handling cash and credit card payments using a computerized register system.
Overview
3
3
years of professional experience
Work History
Host
Gold Canyon Cafe
2020.10 - 2023.05
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Accounting And Finance
Northern Arizona University
Flagstaff, AZ05.2027
Skills
- Group Reservations Management
- Customer Service
- Dining Room Management
- POS Software
- Assist Customers
- Greeting and Escorting Guests
- Multi-Line Telephone Systems
- Active Listening
Timeline
Host
Gold Canyon Cafe
2020.10 - 2023.05
Bachelor of Science - Accounting And Finance
Northern Arizona University
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